AutoZone Auto Parts — Local services in Braselton

My daughter purchased a pickup truck bed cover online. She entered the truck make & model and was told which size to get, and that's the one she ordered. Unfortunately, when it arrived she found that the cover was too long, so she brought it to this store to return it. Online it says that purchases can be returned at any store. The "gentleman" who "waited on her" was extremely rude to her, and refused to take it back, essentially because he didn't want to deal with it, saying it was "too much work". Ridiculous!!!!! He then craned his head around to see the person in line behind her and said "can I help you?" and began waiting on that person. Thankfully, another employee who was helpful and friendly took the return without a problem. The 1st guy then came up to her and said "sorry you got stuck dealing with that!". She replied that it wasn't my daughter's fault that they have a process to return something online (which involved them calling for an order number... so difficult!). I would have left less than 0 stars for the "gentleman" but the kind woman who helped my daughter counteracted his rudeness and refusal to help. I hope management sees this and will explain to that person how to properly interact with customers and provide...

Hands down, one of the worst experiences with an auto parts store I’ve ever had! Both gentlemen working Sunday 2/3/2019 were extremely rude and not in the least bit helpful! I showed up to try and help a buddy put an alternator on his van since it had broken down the night before. Most parts store now have loaner tools you can use if you are working in the parking lot. Not the case with this store! Not only that the older man working the counter had the nerve to say “how do you not have tools, if you are coming to fix something”.

So I leave and go grab tools, get back and realize I still need a tension puller, so I proceed back inside to see if I can borrow it. Nope, they wanted to charge me $38 to use a tool for 5 minutes!! That’s absurd! Not to mention the whole entire store smells of cigarettes!

Do yourselves a favor and drive 1/4 mile down the road and go to advance auto parts! They are helpful, have tools you can borrow and even...

Recently, I bought a cooling system pressure test kit on a loan basis to check one of my vehicles. Upon returning the kit, I discovered that I did not have my original receipt and the store system could not refund my card without it. The clerk said that all he could do was issue a store credit, which I really didn't want, but that if I would bring it back on the weekend, the manager would be able to help me. I returned on Saturday, not really that hopeful of getting a refund on my card, and I spoke to the manager and explained everything, and after a few minutes of searching she found my original receipt in the system and refunded my card. When I was leaving, one of the staff members thanked me for being patient, but actually I want to thank them for taking a few minutes to help me out. the long and the short of all this is that I will make a point of doing more business with them. Thanks...