Emerson's Furniture — Local services in Brattleboro

We bought a sofa,bed and mattress during this big sale they are having now. We dealt with Rick, the sales person. The sofa was to be ordered and we were told 3 to 4 weeks. On the receipt we noticed 4 week delivery. We could live with that and agreed to have all delivered at once since they would charge us two delivery fees. After 4 weeks, we had to call and check in and was told the company was later on shipping. We were given a set ship date. After a week past that date, we called and were told another week. We asked why we were not called and told this and why were we given a "set date" ? All this time we were dealing with Rick who never identified himself on the phone unless I asked who I was dealing with. I asked to speak to the owner,and was told he would be in the next day. The next day I called to speak to the owner and was told he was not there. Ten minutes later I got a call from Rick who said our couch was in and would be delivered that day... Amazing...we are awaiting delivery at this moment. Our feeling is that past good comments are related to working with the owner directly. We will not be doing business nor recommending anyone to either as this feels very unprofessional, and non customer orientated. Orders should be tracked, people should identify themselves on the phone, basic professional follow up should occur and the very least take off the delivery fee to...

Never buy furniture from Emersons. Never.

Bought a couch at their tent sale that was never delivered, and now they are disputing my credit card chargeback claiming I walked away with it! There is a delivery charge right on the invoice.

Long before issuing the charge back I called them multiple times and left messages and never got a single return call.

[edit] What they fail to mention in their response is that the delivery was supposed to take place well before we went on our trip. We contacted multiple times and never heard back. The delivery sure didn't feel like a special accomodation from a furniture store, especially since it had a $60 delivery fee. No one said "well we normaly don't deliver". After such a bad experience to then lean on "all sales final" is a really bad way to do business in your...

Third negative experience with Emerson's. I so want to shop locally but will NEVER shop there again. This most recent experience had to do with a chair I ordered in late November. I was told I would have it before Christmas; I paid for it and waited...and waited...and waited. I had called 4 different times and never received a call back. Not only that, their message system does not say when they are open or closed. In fact, I got a message telling me their summer hours! Needless to say, I was furious, and finally was able to catch them open and went into the store. I got my money back! I wonder if Emerson's takes payment and then sits on it for a month or so. Whatever. I will never do business with them again. So...