Lovisa — Local services in Brea

DO NOT SHOP HERE. But if you must, make sure to ask the staff questions about their discounts/sales first. I came here last weekend with family, and boy was it an awful expedience. To shorten a long story, what happened was we made a purchase without asking about the specifics of their sale that day. My niece purchased the item after we were told that the 60 % discount didn't apply, even though the item was in the 60 % off section. We left, but about 45 minutes later, my niece wanted to return the item. I went with her back to Lovisa to see if we could get a refund. We were denied and told of other specifics that were not initially disclosed. Below are those specifics:

-There are no returns on earrings. Totally makes sense, but this is not disclosed anywhere in the store. -The have signs all over the store advertising a sale, but not all items are a part of that sale. Per the gal who worked there, the discounts/sales only apply to items with a red sticker. Also not disclosed anywhere. Many of the items did not have a red sticker on them. -Again, this store lures you in with their red signs advertising a whole store sale, but they do not disclose any details of their sale/policies unless you ask. Not a place deserving of anyone's business.

The biggest problem with this store is that you won't get a receipt once you walk out. At this store, they have you type your email on a keyboard to send your receipt. Pretty standard, but when I left the store and returned, I still had not gotten my receipt in my email. I called the girl out about this, she told me that it takes an hour for the receipt to be sent. WHAT???? So, no proof of purchase after the point of sale? What kind of place is this??? I was upset at their deceitful policies, and the unprofessionalism of the girl who worked there, so I asked for customer service and she gave me a number in New York. Don't bother calling it, as its a joke and they will never pick up the phone. As I called customer service in the store, the girl sent two loser mall renta-cops to the store for me. Completely unnecessary as I was not a safety threat. They asked me to leave the store and I complied. Shortly after I left the store, one of the guys left and the other was not even paying any attention to me. Before I left the store, the girl handed me a paper receipt. They should just doing this to start out with. The moral of the story is DON'T SHOP AT LOVISA. GO...

I got my ears re pierced by Athena and she was amazing! An absolute delight and she did an amazing job! I was nervous to get them redone after a previous piercer botched them but she was so incredibly supportive the entire time and really talked us through the process. She had me laughing while we were talking and I was so comfortable with her that I didn’t even felt the piercing happen! She’s an absolute joy and did a great job for me.

Unfortunately, while the piercer Athena was phenomenal, the people she works with were less so.

As we were wrapping up though, a manager walked over. I didn’t get her name but it was a short woman who was so incredibly unhelpful and rude. She made a pretty snide comment about where Athena had done the piercings and said it wasn’t where they usually did them.

I thought they looked great and were exactly what I had wanted but she made the whole situation tense and uncomfortable. Athena handled it with grace and asserted that they were how I wanted them, which I confirmed. The manager made a face and walked away.

Overall I had a great experience and absolutely adored Athena but the manager needs to get her act together, especially in front...

Had my ears pierced here. Carla was so amazing!! She did my upper ear and middle ear piercing and for 20 bucks!!! I recommend this place! Also my mom found super cute affordable jewelry for a wedding shes going to on October 5th! This place is def 10 out of 10! Shout out to Carla for taking care of all the customers all on her own!! Her fluid and all knowing attitude kept everyone in the store at ease! Great...