KAY Jewelers — Local services in Brea

I've usually have EXCELLENT experience here; today however, was horrible. I had a broken diamond that I brought in a few months back and I called to check status, as it's being repaired; well, the girl who answered was very nice, didn't know the answer to my question so got a hold of a manager "Maryann" to help me. This lady didn't greet me at all. She just began to describe the ring to me..... hum....... I don't need the description!! Wow. So I just waited for her to be done speaking and asked her what my options were if I didn't like the ring. She asked how long I had it and I said approximately 2 years. She continued speaking to other people RUDLEY before answering my questions in full. Then said I'd have to call the main store if I had a concern regarding the appraisal, as I had already paid over $300 for with my first ring... she said "oh honey this is a new ring, so you have to pay that again! (Didn't like the way she answered so I snapped back) : how is that fair ? 🙄🙄🙄I'm already on edge with my broken diamond , and a naked hand, lady!!

So Rowena called me back and made me feel a little better. Turns out that lady picked up my call instead of her call that was waiting on her ... mix up. But yea, A+ for fixing the...

I had the most amazing experience getting my fiancé’s engagement ring from Robina at Brea Mall. Being a completely new to buying jewelry, Robina made me feel at ease and comfortable. She helped me find the exact ring I was looking for and made sure to expedite the process of getting the ring to me for the big day. Due to some poor planning on my part, by the time I was near to pick up the rings.. the store was closed! This was the last day I was able to pick up the rings before going on vacation, where I would propose! I was completely devastated and thought I messed everything up. To make a long story short, Robina came back to the store just to open it for me. She completely turned my day around and all future events leading forward. If I ever need another piece of jewelry, I know where I’m coming back. Thank you so much Robina, you...

Carolina is AMAZING! She took care of my husband and I above and beyond! She helped us out with our wedding rings and bands! She was very patience with us while we tried on the rings we were interested in and helped us out with getting the right size. She answered all of our questions about our ring and the warranties that we got with the rings. She even remembered us when we went in recently to do our 6 month inspection and cleaning for my ring! She even asked how our wedding was, you can tell she cares about the customers. This is our number one Kay Jewelers we look forward to coming here because they have a wonderful caring staff, it is always clean in the store, and it’s located inside the brea mall so you can do some shopping and have lunch or dinner while you are over there. Thank you Carolina for making our wedding...