Tommy Bahama — Local services in Brea

I went to your store in the Brea mall on Saturday to look for another shirt.

I saw one I liked in the store front window and asked one of the three salespeople if it was dry clean only, or if it could be washed. She looked at the tag and said it was 100% silk, so it could not be washed and then added that all her customers dry clean their shirts to keep them in new condition. She then walked away without another word.

My wife and I continued to look at shirts and found one we liked and looked through them for my size. After finding one, I went into the dressing room area and picked out a room to try it on. I put on the shirt, came out and showed it to my wife, went back into the dressing room to change back into my shirt, came out of the dressing room with the shirt. At no point during this process did one of the three salespeople help in any way or say a word to me or my wife; they all just stood at the front counter talking to each other. I had to take the shirt to the cash register to buy it, only then did the salespeople stop talked to each other and even acknowledge us.

To add to my displeasure, the only people in the store during this time, were the three salespeople and me and my wife. They acted like we were not worthy of buying any items offered in the store and made us feel unwanted.

Another item is that I filled out the questioner I got with the emailed receipt stating all these issues and never got a reply. Why have a questionnaire if you are not going to respond to people that had an issue?

I filled out the survey form that came with the receipt and also went on their site and filled out a complaint with no reply. This shows me that the entire corporation does not care about their customers, so will most likely be the last time I buy anything from Tommy Bahama, and I am going to let others know about...

Tommy Bahama in the Brea Mall is nice and convenient. The employees are very nice and helpful. They don't carry any tall items but they will order them online. For the holidays they had a very good selection of product for a relatively...

I love the quality of the clothes! The employees were super friendly and helpful. They helped me find what I was looking for. It was a great shopping experience! Most places don't seem to have...