O'Reilly Auto Parts — Local services in Bremen Township

Terrible all I can say I went in for 2020 Kia oil filter the worker spent 15 minutes finding a part that he said was in stock come to find out after patiently waiting the part wasn't in stock. I was told he could order the part, and to come back after 2:00pm Friday 07/08/21. Something told me you know what just take the car to the dealership for oil change, which I did on 07/08/21.

I go back in Saturday 07/09/21 at 4:13pm spoken with a woman and told her I'm not picking it up and got car taken care of at the dealership. She spent 10 minutes laughing, playing and joking with the customer before me. Then when she seen I was waiting she took my receipt then somehow gave my receipt to the customer she was playing with. So now I have no receipt and she's telling me that I paid for the part but it was never ordered?! Really....just take your car's to dealership otherwise you'll waste a part of your life dealing with O'Reilly's...

Andrew was wonderful! 100% customer service given. I came in with windshield wipers that were basically just useless decoration because of how much they needed replacing. It was a cold day, and Jonte (the name of the cashier on the receipt) asked Andrew if he would put them on for me, and he didn't seem at all hesitant or reluctant but very willing to help me! It took about ten minutes and not once did he seem angry or mad he was in the cold doing this for me. He smiled and was great and I believe he should get a raise due to his great positive demeanor and helpfulness even in an obviously less than ideal situation of being outside in the cold wind. I commend Andrew and it is because of him and the nice cashier that I will go to this location for any of my car quick needs. O'Reilly, you are fortunate to have someone like this in your employment especially during this pandemic. Treat him well! (As you should all your...

I had the worst customer experience this morning at this place. They open at 7:30am. I got there at 7:50am. I was the only one in the parking lot. I go into the store, no one was in sight. I yelled out 'Hello'. No one answered me. I hear someone grumbling. I walk through the store toward the sound and it was a male employee there in one of the aisles straightening one of the products on the racks. I said good morning to him. He did not respond nor did he acknowledge me. So I assumed he was not in a good mood. So I said 'would you be able to help me? I need a diagnostic test ran on my car. He finally looks up, turns and walk towards me and say. "I'm the only person in the store. I can't leave out the store. You will have to come back at 1:00pm, that is when someone else will be here with me." I politely said 'okay, I understand. I will just go to another store.' And I left out and went to AutoZone right...