Macy's — Local services in Bridgewater Township

I can not tell you how impressed I am with Macy's and especially the Bridgewater store #81. I was in search of a dress for my son's wedding in October in Mexico, saw one online but not available in my size. I called the Macy's closest to me which is in SC, an hours travel, and they located the dress at the Bridgewater store #81. So Kudos to the Macy's at the Haywood Mall in Greenville, South Carolina for helping to locate the dress. I called the Bridgewater store #81 and was assisted by sales associate, Sylvia Chavez who not only searched for the dress but put it on hold for me. Because my account was new I did not have all my account information for her. I had only opened my Macy's card the Saturday prior and had a temporary number. She held the dress and promised to call me back a couple days later when I would have the necessary information. She did just as she promised. Then stylist Debra Candido helped prepare it to be shipped to me. I am over the moon excited to get this dress. It is exactly the look and color I was hoping to find for my son's wedding. I can tell you that Macy's will be my first go to for all future online and in-person fashion needs. So to any Management Personnel reading this I hope you will acknowledge the above and beyond service these two ladies provided me with. They are an asset to your sales team. Warm...

I had the most worst shopping experience at this store . I bought a polo Ralph Lauren from another Macy store L size without trying it at a price $148 and when discovered that it’s big I went to the same store to change the size but unfortunately I didn’t found it so I had to go to this store and I bring a same one with the same design but it’s cotton material while mine was cashmere which is much expensive, I met with a customer service who was unfortunately the woman department manager his name is John who was really very aggressive, not supportive and not professional at all .

He refuted to change it as he mentioned that there is a discount that applied on mine recently and not applied on the other one!!!! I told him it’s same brand and same design but he was rudly insisting and he said bring another one same material and this will be ok for me.

I went downstairs back and brought the same material but he refused back that this one price is also much higher price now .

He insisted that I have to pay an extra $59 if I need to change the size and I had to pay him to cut such a silly long story short as he wasted my time for nothing!!

I don’t recommend this shop for any one and if you have to go avoid dealing with someone called John works as a woman department manager as he told me about his position very proudly like a...

I recently had an exceptional experience with a sales lady in the furniture department at Macy’s. She helped me purchase a sectional and was so polite and respectful. I felt no pressure while working with her. She even suggested going to the furniture store in Springfield because they had a larger selection ( realize if I went there, she wouldn’t get a commission). Months after purchasing the sectional , I noticed that one of the cushions was not wearing well. I called Mary and she went above and beyond to assist me. From the moment I reported the issue, she was incredibly helpful and proactive. She quickly arranged for the cushion to be inspected and kept me informed throughout the entire process. Her follow-up was impeccable; she consistently checked in to ensure I was satisfied with the overall service. What truly sets her apart is her dedication to customer satisfaction. Even after the sale, she made sure everything was perfect and that I was happy with my purchase. Her professionalism, kindness, and genuine care for her customers are unparalleled. If you’re looking for top-notch customer service, I highly recommend Mary Seal at Macy’s Bridgewater furniture. She truly goes over and above all expectations, making the shopping experience enjoyable and...