Sunday-20-Sep-2024: 1:27:32P: — Writing this while I was at the store. I wanted to say that their macchiato was very bad, no taste of espresso at all. The first cup that was given to me even has chocolate in it, duh who puts chocolate on a macchiato? However, the worst was the manager who call me stupid when he noticed I’m writing this feedback. He said what I’m doing is stupid that I’m telling the management how bad their product is. To call me stupid just because I’m speaking out. Management, please do something about your personnel. He said he’s been doing customer service for 15 years yet all he learns was to harass customer like me when I was not satisfied. Take a look of my coffee with cream, this is far to a macchiato which uses espresso. When the manager gave me a so-called espresso shot, there was not even a froth on it, to someone who knows their coffee, this is far from any thing they call this to be. So...
Read moreThey forgot my fork which is no big deal but when I asked for one, they guy behind the counter gave me an attitude saying that forks are for paying customers and to show me proof even though I literally just paid and my food was on a table around the corner. Crepes itself were not good for their price. He may have not paid attention but the attitude was not necessary for something so minuscule and it just ruined the meal for me.
I think you’ve mistaken us for someone else because it was me and one other person and we did not come from the food court. We literally bought crepes from your kiosk and sat our food down and realized we didn’t have...
Read moreCrepe was not thin like a crepe should be. When ordering the guy says “whipped cream or ice cream.” This type of question indicates I get one of those options. I chose whipped cream. At the end he charged me $15. 65 plus tax. I paid thinking I read the prices wrong. After seeing the cost on the board I questioned the charges. He said the whipped cream was $1.98 and the to go container was $0.16. I explained that his style of questing was misleading. Customers need to be told what the charges are before. He claims it was written somewhere on the small screen. He offered to refund the money extra fee. But that was...
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