Verizon — Local services in Bridgewater Township

I went to the store with my daughters to replace my phone because it stopped charging. I was attended by a woman, I explain the situation and realize I forgot the phone in my car. As I’m trying to leave the store a male an employee is standing my the door, says something that I could not hear and when he repeated himself that the exit was in the back he clearly had an attitude and I I knew he would be an issue. I return with my daughters and the same person is now standing at the door. I see the woman that was helping is available so I proceed to walk in and the man stop me at the door by getting in my face asking me where I was going. I told him to get the f out of my way because I was not dealing with him. He explains I cannot cursed and would need to leave the store. Another employee intervened, I explained to this rep, they both knew I was in the store just now and this guy should not get in my face like that. The person confirms he knew I was just in the store but it was the other reps job to greet me at the door. The rep with the issue continues to say something so I explained that I was done dealing with him and would continue with the person I was speaking with. The rep continues to say something so I tell him if he wants to deal with me in a different realm to please let me know. He now says he’s the manager and I needed to leave. I laughed in disbelief because the reps were more of a manager. I asked him for his name, said it was John and would not give his last name. I told him I would complainant and left the store. I purchase my phone online and made a formal complaint. Don’t purchased phones from this store. John the “manager” seems like he just got his title and should not. Verizon check your video cameras if you need too. I was wrong for cursing to get f out of my way but your rep created the situation and the video will...

As a loyal Verizon customer for over 20 years — both residential and corporate — with multiple lines and services including wireless, internet, and cable, we have had our fair share of experiences at various Verizon locations. Our recent visit to the Verizon Corporate store in Bridgewater Commons was a mix of highs and lows, but one team member, Vincent, truly stood out and made all the difference. Vincent exemplified everything you’d hope for in a customer service representative. His professionalism, knowledge, and patience were immediately apparent. He took the time to understand our needs and clearly explained our options and promotions, along with ensuring everything was properly set up before we left. Vincent made me feel valued and respected — something that’s increasingly rare these days. He didn’t just assist us; he genuinely cared about providing excellent service. Employees like Vince are the reason I’ve stayed with Verizon all these years. Unfortunately, our visit began with an encounter that didn’t reflect the same standard. Another team member, Ben, interjected while we were explaining our needs to Juan (another team member) with a noticeably rude tone and was visibly irritated when we asked basic questions. The interaction felt rushed and dismissive, which was disappointing, especially for someone who has been with Verizon for decades and expects a professional, welcoming environment at a corporate store. Thankfully, we were able to wait for Vincent, and he was able to completely turn the experience around and reminded us why I continue to choose Verizon. We sincerely hope Verizon recognizes the value Vincent brings to the team — he is an outstanding representative displaying the Code of Conduct - "Integrity, Respect, Performance, Excellence, and Accountability" -the kind of employee every customer...

I'm new to buying smart phones and the employees at this store took advantage of this twice, either that or they were just incompetent. They sent me home with the wrong case, and extra charges on my bill. When I went back to ask for the insurance without tech support (which is more expensive) they told me that they no longer offer insurance without tech support that also covers loss etc. But when I called customer service they told me that wasn't true and gave me the correct insurance. They also let me know that my next bill was going to have a $30 upgrade fee which they also took off. Then when I asked if I could pay for my phone up front after coming back to get my new case, they told me I would have to wait to come to the store to pay in cash. I don't know about you but I'm not walking around with $700 in my purse. Customer service also told me that was just untrue. So would they have just pocketed my money? What were they going to do with it? The staff are either not knowledgeable or just want to fleece you. Next time im buying my phone straight from Samsung, it's cheaper and I won't have to jump through all these hoops and lose my money. Only good thing about this was Lisa from customer service. She helped me out a lot.

If you still want to go to a store to get a phone, go to Sam's club, staff won't want to steal your money there. Verizon, stop trying to steal money from...