Monument Health Pioneer Trail — Local services in Brigham City

My Grandmother entered Avalon’s Pioneer Care Center in Brigham City for routine rehab. But less than 3 months later, after she lost an incredible 40% of her body weight and weighed a skeletal 75 pounds, my Grandmother was dead. Instead of providing the minimum standard of contracted care (as promised on their Website), Pioneer's nursing director, Amanda Hardy, forged doctor's orders that surreptitiously replaced my Grandmother's long-time Brigham City physician with the grossly negligent RNs (supervised by a some phantom state-sanctioned Salt Lake physician) of another Avalon affiliate, Bristol Hospice. While under the supervision of these unqualified RNs, who notably perform as medical doctors without a license in violation of Medicare regulations and Utah law, my Grandmother was continuously force fed nausea-inducing medication — but cruelly denied the pain medication that was previously prescribed by her actual physician (which prescriptions Pioneer repeatedly filled via its affiliated pharmacy!). My family begged the RNs for weeks to relieve my Grandmother of her extreme pain and continuous suffering, but Pioneer and Bristol nurses instead did the opposite and left my Grandmother vomiting — to the point she was dry heaving non-stop and could do nothing but expel fluorescent green bile. But even the green bile was not enough, because after acknowledging the obvious care issues, Bristol’s RN Deborah (aka, “Debbie”) Beery forced my Grandmother to suffer another 10 hours before my Grandmother received treatment at the “24/7” Pioneer nursing facility. Is it any wonder then that Pioneer's director, Richard Anderson, and Avalon’s in-house attorney, Allison Griffiths, intentionally withheld my Grandmother's medical records in violation of HIPAA and to cover up Avalon’s, Bristol Hospice’s and Pioneer’s gross misconduct?

RESPONSE: While Avalon has provided its disingenuous response below, it’s belied by Avalon’s, Bristol Hospice’s and Pioneer’s refusal to ever address the complaints that they’ve already received from my family. Actions speak louder than Avalon’s (fake) words of do...

I picked Pioneer because my mother needed more care than a one person assist that I could give her after her stroke. It was important to me that my mother had a window to look out as she was bed ridden for the most part. Other facilities I looked at near by offered a wall on one side of the patient and a dividing curtain on the other side of them (50% chance of getting a window). At Pioneer 100% of patients get a window. The bonus in a situation you think you are alone in, is finding a caring support staff, that loves and cares for your loved one as well as the family that comes to visit. That includes cheery housekeeping (like Mary) that makes friends, loves and checks in on them with true friendship and conversation, and CNA’s that love, care for and connect like...

My mom worked in the kitchen as a cook for just over twenty years before medical issues forced her to retire. She loved working with all the staff she encountered on a daily basis, as well as all the amazing residents who was either at the care center for a temporary or long-term stay. While she was part of the kitchen staff, she frequently seen the interaction with staff to residents bloom into lifelong friendships with them and family members. Each resident was treated with respect and the utmost care for their needs. We have had a few friends that have been our added family that have spent a bit of time here with some great caregivers exceeding in their care for them. I myself worked here for a short time as a kitchen aide...