European Kitchen & BathWorks — Local services in Brookhaven

I had a great first experience when I stopped in the showroom on the way from my home to my other home needing a new kitchen. I knew I wanted Crystal cabinets and they carried them. I was told they have all the samples in the showroom (I later found out they really do not). The designer and plumbing manager were great and said everything you want to hear while I was there to move forward. I felt very confident in their abilities. Then from there I had a very poor experience. I decided to move forward with a design. The designer wasn't prepared for our second meeting when I drove back, and then provided a design very different from what we discussed. I also had to ask for it a few times. When I asked questions a couple of times about the design, she didn't really answer and then eventually said the sales manager would be taking over. I then left a message for the owner because the situation seemed very strange but didn't hear back. Then the sales manager called me and hung up on me. I was thinking he misunderstood me so I called right back and left a voicemail. I did not hear back. I gave them one more chance and called in and spoke with Charles. He said he'd pass along my info and concerns. He said it really didn't make sense and then proceeded to tell me that the designer I worked with left that previous Friday and the sales manager had been out sick for a few days. I thought that all made sense as to why everything went sideways and was looking forward to moving forward again. Charles sent an email and let the owner know.. It is now weeks later and I still haven't heard from the owner or...

The staff was not good about confirming details and several items had to be swapped out resulting in delays to my project. One issue was the color of the shower drain did not match the color of the faucets. They reordered and got the right one. Not much is in stock, so each reorder adds time. The other issue was the vanity sink valve body was for a sink with an overflow and we did not have an overflow. On the valve bodies, the staff's attitude was that because I did not buy the sinks from them, it was not their fault. However, we discussed that the sink was not going to have an overflow. If you work with them, you need to know all these details and ask for the right things. The staff is not going to help you ensure that things...

European Kitchen and Bath has been an indispensable partner in our design projects. Their expertise, responsiveness, and professionalism are unparalleled. We have worked with them on some of our most complex projects, and their knowledge and support have been invaluable.

The variety of beautiful product lines they offer allows us to introduce high-quality, unique items to our clients that stand out from everyday brands. Their exceptional selection and commitment to excellence make them our go-to vendor for kitchen and bath needs. We couldn't imagine working with...