T-Mobile — Local services in Brookline

i came in this morning asking about upgrading/ buying a new phone. i was very disappointed that the person who was supposed to assist me didn't seem interested in engaging with me in learning what my needs were or how they could provide information about my options-- they didn't greet me or even make eye contact with me for most of the 5 minutes that we spoke. For instance, i told them i needed to upgrade/ buy a new phone, and they said "which phone do you want" and i told them that i wasn't sure which phone i wanted- probably a new iphone (since i have an iphone currently), and that i wanted to know what my options were for buying a new phone under my plan. They didn't offer to walk me through options and differences/ prices for different phone, just said "there are 4 new iphones, which one do you want" and when i answered that i didn't know the difference between them, could they give me more context, they said "one has a darker camera, the others ones have 2" and ended the descriptions at that. I also had to try asking questions about the steps needed to upgrade/ buy a new phone-- and the person told me to go online and deal with upgrades/ new phones there vs. in person. I ended up leaving after 5 mintues because it felt like the person i was speaking with wasn't interested in speaking with me and walking me through options,. it was disappointing and not good customer service-- i can't imagine being a person who isn't familiar with phones/ plans coming in and asking for assistance. i've worked in the service industry and was really surprised this was the quality of engagement here-- i was looking to buy a phone too! i would expect much more/ better...

After recommending to several people and hearing their complaints of poor service, ie not being understood (seniors) etc. I made a point of going in myself and to my dismay received a attitude and argumentative ways from 3 males sitting, not receptive, not hospitable, not helpful, "guess you should go online" as I was told by one.... as I attempted to casually joke by saying I've been with Tmobile longer than you are old (an obvious joke to lighten it up) the young man with little personality was just sparky so I begged off saying guess it wasn't his day... and told the young person I was with how important customer service is- in a low voice after stepping away & how you never know who you might be waiting on so treat everyone favorably, respectfully, decently. The boys coworker got out his seat to begun speaking to him about the experience "aloud." FOR SHAME TMobile, for shame.....

Be aware- I do not judge this experience for how I view overall totality Tmobile experience, oh no. I've been a customer for well over 10++ years so perhaps better said these young men were a poor reflection on their company or lacked using their training. Tmobile (the company) has been nothing but thorough, and gracious in hearing/ listening to a longtime customer which has been...

The entire staff at this store is nothing short of amazing! They all were extremely kind, helpful, knowledgeable, patient, and professional. Gardy(the store manager) personally assisted me and two other customers at the same time and I was not bothered by it one bit. He showed the same amount of attention to each of us. Multitasking and active listening are definitely skill sets of his! He addressed all my concerns and he took the time to educate me on other products that could be useful for me as well. What also stood out to me was I didn’t feel pressured or overwhelmed as I did visiting other T-Mobile storefronts; which prompted me to walk right back out. This is by far the best T-Mobile I’ve...