Jared Jewelers — Local services in Brookside

Avoid this store at all costs! They have turned what should have been the most exciting and happy time of our lives into the most unpleasant experience, often leaving me in tears. Their customer service is AWFUL. They truly do not care about you or if your rings are actually what you want.

We did a custom engagement ring and from the start wanted to make sure a wedding band would sit flush with the ring. We were assured multiple times that this would be accomplished and the drawing alex did looked great, so we went ahead and placed the custom order. They were SO SLOW getting back to us with everything and would promise to call us with updates and then never would. So when we would call a week later asking for updates, they would act like we were bothering them and we were being so unreasonable asking for an update. We dealt with Elizabeth mostly and she made sure to treat us with no respect and always make us feel small.

They outsource their CAD work, which they don’t tell you from the start, which is why it takes so long. It took 3 weeks to get a CAD drawing when they told us 3 days, so don’t believe any timeline they give you. They never knew what was going on with the CAD files when we called for updates and didn’t care enough to check up on it.

We asked for a refund because we were so unsatisfird with them and they refused. When our contract date passed and we still didn’t have even a mold of the ring, we again asked for a refund, and they refused.

Here we are a month later and guess what? A wedding band won’t sit flush with the engagement ring. When we went into the store to talk to elizabeth about it, we were told that we would have to do a custom band, which we were ASSURED in the beginning that we wouldn’t have to do. Or their other option was to cut into my custom engagement ring and undo all the custom work to make a band fit. Like really?? I was in tears in the store because they were being so rude. Brittany was especially nasty before Elizabeth came in. Their response when I brought up that this was the whole point of us doing a custom engagement ring was “well what do you want us to do about it now”. How is that an acceptable response?

So thanks Jared for turning my engagement into a stressful 3 months spent annoyed, angry, and crying. I wish i never stepped foot...

tl;dr: buy a rock and a ring off the internet, take it to a local jeweler to do the work.

Not bad for a jewelry store? Brittany was nice and helpful, but the 3 other people I interacted with were kind of the worst.

First annoyance was that I called to check if Brittany was there, since she had helped me initially find a few options in a catalog. I'd picked the one I wanted and was ready to buy, but Brittany wasn't there that day. I asked if I could buy it anyway, since I knew exactly what I wanted, and was told that I could. I drove there only to be told that I couldn't buy it because Brittany wasn't there, they didn't have anything on file, and they didn't want to mess up the order. So I left.

Fast forward, ring came in. The jeweler missed a few spots of the brushed finish, so I asked if that could be redone. Had some hot chocolate while I waited, which was tasty. Afterward, on a closer inspection I could see the prongs were sloppily bent and shaped onto the diamond. I could probably do better with one of those foam nail files and tiny pliers.

Had to get it resized smaller. The first time someone measured my fiance's hand, they did it wrong, so Brittany measured a second time and they resized it again. After that, the bottom of the ring looked bad. It was at least 50% thinner, and the thinned out portion was off center and slightly bent.

I didn't realize how bad it was until a friend had their ring resized, and it actually looked good. I took it in to fix the issue, and they said that it was normal for the band to get thinner when resizing due to filing. Her disdain was palpable. They did clean it for me though.

It does seem common for jewelry stores to be snootily content with archaic methods and unreasonable prices, so I can't hold it against them too much. Still, it's basically $500 down the drain, since I'm going to get a new ring once I can afford it.

Thankfully I got the diamond online- it's lab made, impeccable, and was way cheaper than normal. I only got swindled for the 14k piece of scrap metal that my...

Ok customer service, and terrible quality in the products.

My boyfriend bought me a promise ring here, and luckily paid extra for the insurance, because the stone (just a sapphire) fell out 3 or 4 times (I honestly have lost count now) over 2 years. They even replaced the entire ring once, not just the stone, and it still fell out again. I am a student; I don't use harsh chemicals or do any hard labor that should make it this fragile. It was a huge hassle to have to go in every 6 months-ish to get a new stone.

Finally, on the last time the stone fell out, I asked to just exchange the ring for something else, since it clearly was not high enough quality to survive on my finger. I got pearl stud earrings and even paid extra to be able to carry over the insurance from the ring.

I wore them perhaps 10 times before one of them fell out WHILE IN MY EAR. I searched everywhere I was that day to no avail, and Jared's (though they did offer me a discount on a new pair) did not honor the insurance, since it does not cover loss. Obviously I did lose one of them, no dispute there, but it was very frustrating that it did not count as defective goods (as it fell out of my ear, not out of a jewelry box or something) and I paid the extra insurance for nothing.

Very frustrated to have wasted so much time and extra money here! The staff is mostly accommodating. I did often experience some weirdly huffy/dismissive service, probably because I am so young and unlikely to spend a lot. I will never recommend Jared's to...