Shake Shack Christiana — Restaurant in Brookside

Not friendly. The young lady that took our order, her name wasn't on the receipt, was miserable. I've only been to a Shake Shack one time prior to this visit, and that was years ago. I asked her if the hotdog was 1/4 lbs or a regular hotdog, and she didn't have and answer, didn't ask someone, and she looked annoyed that I even asked. Once my order was complete, she told me the screen would ask me a question. The question on the screen was what percentage would I like to add for a tip which goes to the whole staff, I left 15% thinking she would see I left a tip and maybe this would improve her mood. Nope, she didn't acknowledge I had left a tip, she handed me a number and told me my order would be delivered to my table when ready.They ask you to do a survey, which I will, but I highly doubt it will do any good.

We ordered at 19:03, our food was delivered to our table at 19:12, pretty good for food made to order. As far as preparation, the burgers were perfect, as were the fries. The kids ordered grilled cheese. The grilled cheese was burnt, but I made the kids eat it. Shamefully, I didn't want to complain because I assumed the young lady at the counter wouldn't respond correctly, and I just didn't want to have any other interactions with her. I know I took the easy way out, but I've been beaten down from the majority of employees at all customer service businesses. With the exception of the burnt grilled cheese, everything else in our order was very good. Price; I expect to pay more because the food is prepared to order, and the quantity is above the average fast food burger establishment. The freshness, quality, and taste were excellent, but the portions were too small for the price. In comparison, I pay the bigger price at 5 Guys, and they have the same quality but way bigger portion. Would have give 5 stars if it weren't for the customer service, burnt grilled cheese, and the quantity...

Well... Well.... Well.... Finally I had a chance to try out the famous Shake Shack while passing through Christiana on my way to Philly today. It did not disappoint!

The building has a great modern design with windows around 2/3's of it letting the natural light pour in. The tables, benches and booths are a nice wooden design and plentiful with wide isles in-between for easy navigation.

I popped in the door about 11:15am and the location was already about a quarter full. After looking at the board and talking to the lady at the register, who was very helpful BTW, we discussed what I should try. Basically she had the same idea as me. A Bacon Cheeseburger, loaded. I also ordered crinkle cut fries and a coke.

In little to no time at all my food appeared on a metal tray and after grabbing some condiments and napkins I went and found a booth. The burger was nicely stacked with all the items and the fries were golden! I've said it before and I'll say it again, I love it when a place takes the time to make it's food look as good as it tastes. I dove in!

The burger was delicious. It was smashed and the sides were brown and crisped. Then it was topped with thick slices of bacon, onions, pickles, tomato and lettuce. Wow, this is how it should always be done. My only complaint was that I should have ordered a double.

I just finished telling my brother about the place and have a feeling that I'll be stopping in again while I'm in the Philly area or at least on my way back to VA. I hope Shake Shack works their way down to the Hampton Roads area of southern Virginia. We could really use a burger...

I placed a takeout order through the Shake Shack app and arrived early. I specifically requested hot fries several times, and while staff initially agreed, I watched as old fries were given to me. When I reminded them I had asked for fresh fries, the assistant manager responded with an attitude and told me it would take four minutes. All the staffed seemed a bit rude and stand off except for the main manager but she came out at the end. Fortunately, the main manager (a Black woman) came out, apologized for the situation, and personally ensured my fries were made fresh — which I appreciated. However, when we got home, we discovered that our burgers which we specifically ordered well done were severely undercooked, nearly raw on the inside, and completely inedible. It felt as though they did the exact opposite of what we requested. To make matters worse, the lettuce and tomatoes we selected were missing entirely. Even more concerning was what I observed while waiting: the employee making the burgers (a tall Black man with wrapped-up dreads) never changed his gloves while moving between tasks — from cleaning, to flipping burgers on the grill, to putting fries in the fryer. This is a major food safety issue and completely unacceptable. This experience was extremely disappointing and far below the standard expected from Shake Shack. I hope this feedback is taken seriously and that corrective action is taken to ensure food safety protocols, order accuracy, and professional customer service are...