The Edge Fitness Clubs — Local services in Brookside

I find that the business model that Edge Fitness Club operates is nefarious and insidious. You have methods of application for a membership online without showing your would-be clientele a breakdown of their receipt until they have already been charged and had the contract signed.

There is no mention of the "Processing Fee," which is an added cost of $19.50 to the already exorbitant $114.99 payment due to the $99 enrollment fee for the basic tier on top of the expected $15.99 monthly payment. Nor is there any mention of the "Enhancement Fee" that will charge your would-be clientele an additional $69.99 after 45 days of signing up, after which point it will then become an annual fee based on your sign up date.

This is highly unprofessional and deceptive, not to forget that there is a clause in your own agreement contract -that you do NOT emphasize nor make your clientele aware of prior to signing -that "MEMBER AND THE CLUB ARE WAIVING THE RIGHT TO A JURY TRIAL OR TRIAL BEFORE A JUDGE IN A PUBLIC COURT" fully knowing that you are absolving yourselves of any wrongdoing or manipulation. You provide yourselves the right to charge your clientele any additional fee you so choose, and cover yourself in a contract that is not provided to your clientele prior, by stating that you cannot be sued for these actions.

Furthermore, while I cannot speak for your other locations, your Christiana Delaware location provides no assistance in explaining the contract, explaining the hidden fees, nor informing your clientele that it is preferable to sign up in person because of a loophole that they provide to help get around the enrollment fee that your online would-be clientele would go through. You are lying by omission to your members upon signing them up without going over the hidden fees that will come for them 45 days in and then some.

I will never recommend this gym to anyone I meet and will actively dissuade them from looking into getting a membership so as to prevent them from being hit with crippling hidden fees. I am highly disappointed in your business model and the way you as a company seem to absolve yourselves of any wrongdoing and think you should be ashamed for not having your actual community in mind, entirely putting money and legality first.

Please be mindful before you sign the contract to this gym, and if you do, only do so in person, otherwise you’re likely to spend even more money than you need to and be stuck in a year long contract you cannot get out of until that time is up or the amount owed is due, including the asinine...

This gym is a scam or the people who work there will scam you to get sales, I was happy with me general membership because I refused to sign up for their contract and decided to pay the full monthly price, am a busy working mother of 2 young kids was not sure if I was going to have the time to continue to go to the gym. I however got sold in to their personal training, I purchased 4 sessions I told the guy I just wanted to try them and wanted to cancel after the first 4 he assured me that I can cancel and will not be charged as long as I cancel before the next billing date and that it’s not a contract. He told me to cancel before March 16, and I will not be charged further, I called to cancel on March 12th they canceled it, however I saw still charged $229 on my checking account on March 16th when I called to inquire why I was charged that amount the girl at the front desk told me that oh yes I see that you canceled on time but we still have to charge you one more time, I told her the guy who signed me up did not tell me that and he even told me to set up a reminder on my phone in front of him so I can remember to cancel, so that I don’t get charged again, she said oh that’s our policy but I can have the manager call you back he couple of hours, I waited for over 5 hours and never got a call from a manager, I called again hours later and the manager told me the same thing I told him they are scamming people and I will cancel my regular membership he said ok you want me to cancel it now I can do it for you, am just so happy I did not take their 2 years contract, it’s like I knew this will happen. These people don’t care about loosing customers they have stolen $229 from me why would they care. The worst thing is I paid for the first sessions with my credit card which I have not even finished using all the sessions because I don’t have time to go to the gym like that, but they went in to my checking account which I never even authorized them to take such large amount from to take the payment second payment without me even authorizing them to do that.. The manager told me to send a message to corporate which I did over a week ago and no one has reached out to me. I did not think gyms still mislead customer, so be very carefully with signing anything with them, you will be given misleading information and...

I became a member a few months ago. I was just instructed to put my shoes on while stretching on a yoga mat in the corner no where near any other person or equipment. While I understand safety and keeping shoes on while working out, shoes aren’t supposed to be on yoga mats while stretching/doing yoga exercises. This is a concern to me as I have to stretch after I work out. This is the second concern since I joined. The staff seem to spend their time flirting unconcerned with helping find equipment (as I experienced a few weeks ago) and now policing non-dangerous matters regarding my shoes but not the lack of proper clothing. I paid a year in advance, but so far, I have no desire at this point to renew or recommend this establishment. I spoke to a sales manager who was the only manager available. I asked her why I was being discriminated against as under the “Attire” section, it also states that shirts are to be worn and goes on to say that absorbent shirts are to be worn. “Attire: Wear appropriate workout attire including shirts, and rubber soled shoes. You should wear an absorbent top to keep equipment free of perspiration and maintain sanitary conditions. There are no jeans, work-boots, or open-toed shoes allowed on workout floor. Shoes are required at all times. Club management has the right to refuse entry to the building for attire violations.” The manager then said “She’s not going to address that (shirts).” This is literally the legal definition of discrimination. I will add that one of your own staff (and also one that previously refused to help me find the TRX straps) was working out in nothing but two triangles sewn together this evening. Again, this is discrimination, and for a manager to say she’s not going to address why I was singled out and not the others, I have ZERO interest in promoting this establishment in any way. This doesn’t even include people filming in the locker rooms while others are changing and the lack of people wiping down equipment. TERRIBLY...