Apex Audio/Video — Local services in Brown Deer

I originally stumbled on to Apex Audio thru a happy coincidence, when I had Googled “home theater” and discovered their site. At the time, some of the local Electronics showrooms were not doing installations due to the covid, so they were directing customers to find installers on their own.

I couldn’t be happier with my luck. Apex has done a magnificent job coordinating purchases (which in some cases they were able to discount) along with installation and setup.

I was in the process of adding Dolby Atmos in-ceiling speakers, adding extra surround speakers, and upgrading my receiver and blu-ray player to newer and more-powerful models. Apex Audio expertly guided, coordinated and installed the entire project to my complete satisfaction.

On the day of installation, I was amazed to see 3 Apex vehicles and a team of 4 arriving to perform the setup. I literally had no idea how extensive the process would be and the sheer amount of wire needed to run thru the ceiling, under the carpet, thru the side walls. Yet Andrew and his team went about the business in a collaborative and professional manner.

Apex frequently made suggestions that I had not thought of and presented some alternatives that enhanced the system as well. In addition, my wife and I were both very impressed that the team made every effort to keep the house and working area as clean as possible. The team was constantly vacuuming, removing boxes, plastic and debris throughout the entire process, and this was greatly appreciated. They also were able to “problem-solve” and come up with some creative solutions on the fly, as we found certain areas in the walls and ceiling were not accessible as we had hoped. Their expertise and know-how has plainly evident throughout.

Andrew also went above and beyond any expectations, even arranging the sale of some of my old equipment, as well as removing an old 90# subwoofer that was no longer working. Certainly this level of customer service was not expected, but was greatly appreciated, and helped make this process a pleasant experience.

Finally, the follow-up service was outstanding, as Andrew and his Apex team returned twice more, at no charge, to make some final adjustments, calibrate the system, and install some additional equipment. My wife and I could not be happier, and the final result was an outstanding and immersive home Dolby Atmos / Dolby Vision dynamic system with sound and vision that equals or exceeds any local Movie Theater we have ever experienced.

Andrew's stated goal is to "make customers for life" and he and his team have surely succeeded in this case. We look forward to working with Apex and the team again in the near...

This is the second time I have used Apex and this time for a home move. They moved all 5 of our TVs set them up exactly how we wanted (multiple rokos and speakers), purchased and put in amplifiers that hooked into speakers already in the house for multiple rooms (there were a million wires, I have no idea how they figure it out), made sure all my wired and wifi connections were working correctly (they found an issue with our provider), and setup security cameras. Andrew took copious notes so the installers knew exactly what to do. They were on time, and we had no issues.

Apex has great customer service. They did the first time, and the 2nd time reinforced that this company makes customer service and quality a priority. A few words I think of when I think of this group: respect, kindness, customer focused, listeners, ensure understanding, friendly, knowledgeable, and just good people. A shout out to Connor, Keith, Jake and Mike. Thank you for making my house homey, the experience delightful, and only wanting you to help me with my audio-visual needs. You are awesome and I hope this makes your day. Thank...

Apex Audio/Video was such a pleasure to work with. Andrew (the owner) was a consummate professional - he provided insight into what we needed and what we didn't need. There was no pressure or worry, just honest feedback and dialogue. Andrew's crew (Brian, Connor, and Keith) started the work ahead of schedule - which was awesome! These guys were simply outstanding. Professional, knowledgeable, patient with training, responsive, and they cleaned the entire house areas where they worked!! After two days of installation, you would have never known the project even happened - they were that diligent about tidying up. Without question would we recommend Apex and we wouldn't even consider working with another firm on our next projects - which will happen and be done only through Apex. During a time of uncertainty when working with contractors, it's reassuring to know that there are still incredibly honest people who do what they say without any negative surprises. If you have a lighting or AV project, then use these guys and request this team! The...