Rough & Tumble — Local services in Brunswick

I’m an unhappy Rough & Tumble customer. Tears developed in the lining of my hobo pack less than a year after purchase. R&T charged me $42 to repair it. In doing so, it failed to honor its warranty. Eighteen months later, the entire lining needed to be replaced. There was a large hole in the bottom of the pocket. There was another hole where the cloth was once again tearing away from the leather. The piece was riddled with thin areas and fraying. Cost to replace: $60. That would have been $102 in repairs on a $278 bag that was only two years old.

I offered to pay $18, subtracting the cost of the first repair, which I never should have been charged. R&T declined. In fact, I was told I was getting a bargain: “Most bag companies charge upwards of $300 to replace their linings,“ production manager Louise Gartland wrote in an email. “Our $60 charge is a service for our customers only and not anything we make money doing but only to ensure an option for them.”

I decided against the repair. I tore out the lining and used the bag for another two years, at which point, the leather seams were pulling apart and I threw...

I purchased a bag from here a few years ago after spending a few more years looking at it. It was an Etsy shop at the time. Yes the bags are a bit pricey BUT considering it is the same price for a lot of designer bag (expect... this one is custom made and can actually fit a laptop, sweater, books, etc.). I love this bag to bits and never once have I regret purchasing it (like some of those designer bags). It has kept up over the years so well that I sadly don't need a second one (and that is saying a lot given the cold Canadian weather). PLUS - I am a girl that didn't want another laptop bag that looked like it was made for a man (caz you know.. girl too use a computer). If I ever need another laptop bag, this would be my first and only place to look. THANK THANK THANK for making my...

This brand is AMAZING! I went through and read the 1 star reviews because I always like to know the possible negatives of something I am going to purchase/have purchased.

Thankfully, I have not experienced these issues with ANY of my bags but with daily use ANYTHING will wear down. I have 10-12 of these purses now and a lot of littles and by regularly switching in/out of them I think it has helped cut down on the wear of the bags.

These are ART pieces with true craftsmanship behind them. Not to mention an awesome community of people you can find to connect with on facebook and ask all the questions and salivate over their beautiful custom made handbags!

THANK YOU for these bags...