Nissan Buena Park Service Department — Local services in Buena Park

Saturday 07/09/22 Service advisor Felipe Lopez. Appointment at 715am. Came in at 720am. Car was ready at 925am. Felipe did not accept coupon that expired 07/05. When i asked to speak to a manager Felipe said that manager will not accept coupon and that manager is not here anyway. I asked about the full synthetic oil change price and Felipe said that it costs $80. I showed him the price on their website for $60, Felipe said "oh ok. We can do that" WOW.

When i asked for the waiting area Felipe pointed without getting off his chair. I have noticed people getting their cars back before me. To top ALL off the sticker's paper backing was left on the floor of the car.

I don't know why you take appointments if the oil change is more than 2 hours. Big fail on many levels. Some companies do an oil change in 15min with no appointments and two people on the job, and Greg takes more than 2 hours to do an oil change, with an appointment. Something is not adding up here. Update: I filled out the Nissan Survey. I received a call from an "owner loyalty manager". The young lady did not apologize or address any of the concerns expressed in my review. She asked if I could fill out a more favorable review for a free oil...

I recently had a fantastic experience at this dealership! From the moment I walked in, the entire staff was incredibly helpful, patiently answering all my questions and making the entire process smooth and enjoyable. Ever since the new ownership took over, the level of service has truly elevated. I highly recommend everyone to check this place out and specifically ask for Faisal--he is exceptional! He goes above and beyond to ensure you get the best deal possible, taking the time to understand your needs and preferences.

What really stood out to me was their full transparency and honesty, reflecting their commitment to making it happen for you. The atmosphere is welcoming, and you can genuinely feel that the team cares about their customers. They worked with me every step of the way, ensuring I felt confident in my purchase. I will definitely recommend this dealership to all my friends and family! If you're in the market for a car, don't hesitate to visit--you won't be...

11/18/24 I brought my rogue for routines maintenance.My service advisor Mr Felipe took care my rogue he is a reliable and helpful person.Thank you👍

New updates 7/6/22 i wanna give 🌟🌟🌟🌟🌟 for my service advisor sir Basir, he is very helpful , knowledgeable and he is always listened to my concerned.Thank you👍👍👍.

7/6/22 sir felipe, welcome back🌟🌟🌟🌟🌟.

11/17/2021 my service advisor Mr Felipe, Thank you Again for taking care of my rogue sl today👍👍👍

11/13/2021 I brought my car today for change oil and filter , replaced air filter , fluid changed and others. 08/10/22 🌟🌟🌟🌟🌟my service advisor sir Basir is always helpful and he always listened to my concern for my rogue.keep up the good work.

Sir Felipe ,Sevice advisor ,Thank you for taking care of my car. He is a nice person,very knowledgeable and Helpfull. Keep up the good work👍👍👍.

Thank you 🙏 sir felipe for taking care of my car 03/25/20 ,you’re Awesome 👏 and very helpful and...