Karma Salon & Spa — Local services in Buffalo

I am typically easygoing about my hair, but I have never disliked a color/ cut as much as from this salon. The staff is very friendly and welcoming so I don't want to downplay their customer service. I asked for a balayage with bright whiter tones of blonde dimension to break up the ashy-brown that had grown out. The ends of my hair were already a bright blonde from previous highlights. I had a natural ombre growing out and I pulled strands from it to show the color I was going for.

After 3 and a half hours, my hair was finished and was a solid brassy blonde color, and the ends were grey where new color and the old blonde overlapped. All dimension was gone. For a cut, I asked to take a couple inches off and to add layers. The stylist took about 10 minutes to do the haircut and the style didn't look much different, though it was shorter. When I got home, I realized how yellow and grey my hair looked and thought "I'll sleep on it and see how I feel tomorrow..."

The following day, I called to ask if there was something that could be done to fix my hair and they got me in within the hour. The stylist that was supposed to work on my hair again was late for work so I sat and waited, and eventually another employee started working on my hair. She agreed it wasn't remotely like the picture I referenced the day before. My goal was at least to get the grey and brass colors out. She started painting demi-permanent color on my roots to blend them better with the blonde, and then said the ends would need to be toned again with two different types of toner. I was there for about an hour, so it was a total of 4 and a half hours between the two days, and my hair has turned out yellow. Good luck if you go- it may have been the specific girl that did my hair. Other customers seemed content with their hair.

The attached picture is the result an I'm not a fan at all. It's very...

Went for a cut on 8/12/20 and it looked great after styling. Made an appointment for color the next day. I was treated great, the place was clean, and the ladies were very professional. The reason I gave them a one is because the next two days after my hair turned red; had to go buy a store-bought hair dye to cover the red. After I dyed it I tried styling my hair and the cut would not let me style my hair any other way except the way the styled it the first time. The cut left-pointing ends that couldn't be curled up. I hated it. I paid $58 dollars for a cut only they could style and $330 for a color that only lasted two days. The $330 did include my granddaughters cut; which they cut too short and her hair also cannot be worn in different ways because of its cut and eyebrows. When I telephoned to inquire about a detailed statement of my cost; the owner promised to send it to me by email and it never came. You definitely got me, but you won't do it again. Please whoever reads this review make sure you get a written statement of the work performed and get a cost before having any work done. I asked the stylist for a layered look and she cut it the way she wanted to not the way I wanted. I wish I had taken pictures to show how bad it was. I will never...

Pretty disappointed that this salon cancelled my appointment at 7:30am on Saturday morning before they even opened, my appointment was for noon the same day. Didn’t even offer a different hair stylist. Now I have to find someone that will take a walk-in on a Saturday so I can get my hair cut before an important interview that upcoming Monday. I find it disrespectful to cancel an appointment prior to you even opening, providing we gave you our phone number to contact us. Feels very impersonal and gives the impression you are dodging conversation with future patrons. I specifically chose your salon out of many in Elmwood village, and I regret it now (hoping another salon in the same area will take me as a walk-in now). Maybe consider changing your method of cancellation or become more personal towards new patrons — it is not a good way to recruit and retain customers. Best of luck...