Starbucks Regional Office — Local services in Burbank

Tracy, CA on Naglee has had plenty of turnover with employees and now a new inexperienced manager. With that they have new, and older employees with attitudes and if you tell them the drink is made wrong they get even worse. I had ordered 2 Passion Tango Tea’s with 1” of Soy milk, and 6 pumps of Sugar Free Vanilla. The drinks came to the drive thru window and looked like they were 85% Soy Milk and couldn’t tell if there was any Passion Tango Tea. I told the new Barista attending the window it wasn’t right, and should have been only 1” of Soy. She took the drinks and had a grumpy barista with glasses look to fix? She had been shaking her head in disgust, and disbelief that a customer is questioning the drinks she made. Wrong, the new young barista brought them back to the drive thru window and they looked exactly the same with no change. The young, new barista said here, good. I said, is there any Passion Tango Tea? I said, They don’t look any different? These drinks aren’t any better, nor are they right! At that time I felt this was taking too long and I was holding up the drive thru line, and took my two drinks that cost almost $10.00, and that were made wrong and left! I’ve had ongoing issues and challenges with this location not making my drinks accurately for some time and received no help to fix or resolve this problem with only the Passion Tango Tea, 6 pumps Sugar Free Vanilla, 1” of Soy Milk, No Water, light on the Ice.

Seems simple, but it is not with employees that aren’t willing to satisfy customers requests with positive, pleasant attitudes. And employees that haven’t been trained and supported properly and positively.

I’ve been to the Livermore location off of Greenville daily for almost 3 years, and they were great, very pleasant people and maybe made a poor drink, and corrected immediately, maybe -4-5 times in almost 3 years!!! Great crew, and manager at the Livermore location off of Greenville. My wife and I have been to Napa, Monterey, Carmel by The Sea, and several other Starbucks locations in Northern California with NO issues or problems with our same drinks. And No attitudes! Only The Naglee location in Tracy can’t get it right, nor have they tried!

Final Note-I went there yesterday to find out that the New, Inexperienced Manager wants to ban me from the location because I’ve had several discussions and problems with my drinks being made wrong, and I guess instead of fixing the confusion, and problems with the Passion Tango drinks, getting it right, they don’t want to be held accountable for making drinks accurately and properly?

I just want my drink made properly and accurately for almost $5.00, shouldn’t be too much to ask for? Right?

At some point they need to take responsibility for their actions and poor attitudes and lack of professionalism!

I called Starbucks Corporate Customer Service a week ago and reported my concern, and was told there would be someone reaching out to me to address my concerns. To date nobody has called, or emailed? I can only guess that I am supposed to continue to receive the harassment from this store with employees with attitudes, and have my drinks made poorly and wrong?

I can only guess they just don’t care about customers and their concerns?

Note-I’ve visited the Starbucks by RALEY’s in Tracy, GREAT Service and pleasant people made our drinks perfect! My wife and visited the Starbucks off of the frontage road from Greenville and saw James the Manager and crew, once again GREAT Service and our...

A Disastrous Experience with Starbucks Customer Service and Gift Cards!

If you’re thinking of using Starbucks gift cards, beware—you may be throwing your money into a black hole! I had received several gift cards as gifts, and after combining them into one card, I had a balance of about $60. Excited to use it, I attempted to make a purchase, only to be told by the cashier that there was an error. Confused, I checked the Starbucks app, only to find that my card had been closed—without explanation.

This kicked off an infuriating marathon of terrible customer service. I first called support on May 20, and they opened a ticket, claiming they would escalate my issue and that someone would reach out. That never happened. Three days later, I called back, and again, I was told it was escalated and to wait another three to five days. I sarcastically noted that it had already been three days, so I was prepared to wait five more.

Fast forward—seven days later, still no response. I tried their chat support, which was even worse. The representative couldn’t see my previous interactions, forcing me to re-explain the entire situation. I was instructed to call customer service yet again. After much clicking and fumbling, I was told my case would be escalated again. Again? At this point, I demanded to speak to a supervisor.

Once connected, the supervisor asked me to—again—explain everything from the beginning. And then came the kicker: he nonchalantly told me that the funds were lost, and there was nothing they could do. No explanation. No recovery. Just an utter loss of $60 worth of gift card balance.

Oh, and guess what? There’s a class-action lawsuit and numerous complaints from other customers facing the same issue. If this is how Starbucks handles service recovery, then it’s clear they couldn’t care less about their customers. What a disgraceful way to run a company!

Want to avoid frustration? Stay far away from Starbucks gift cards—you might just end up with nothing to show for it. I will never go to...

12460 Day St, Moreno Valley, Ca

I went to get my usual Vente hot chocolate, six pumps of mocha and five pumps of vanilla. I did go through the drive-through line. It had a funny odor to it, and I as I drinking it, my throat and mouth started burning and felt like it was numb. I did take it back and found out they made it a chai hot chocolate. No wonder why the cost was $7.80 when it’s usually $4.45. Now at the time I ordered and saw the $7.80, I questioned it. The manager even said that’s correct because prices have gone up. Anyways, I walked in and fortunately the cashier had intelligence and recognized that it was a chai that they charged me and it was a chai that I got. So, she gave me the refund. Mind you my throat is still numb along with my tongue, and a burning sensation. Yes, I’m not used to hot stuff. I told the manager and basically all she could do was apologize. I’m finding apologies are getting meaningless. They figure if they say it enough times it will satisfy the customer. No. In fact in the last six months when I’ve ordered my favorite drink, I have had it wrong three times at this shop. The last two times I ended up with a white hot chocolate. They need to do better. And right now as I sit and type this my mouth is still somewhat numb. I’m wondering if I had a allergic reaction. They need to be more careful. And apologies get to a point where it’s...