FasTaco — Restaurant in Burleson

I normally don't give below 3 stars 🌟 unless I feel unfairly mistreated. I personally would choose FAST Taco over a few alike popular fast-food joints, yet in this case in comparison to this location, I'd choose the competitor or just drive down to Joshua (they for sure have better service, cleaned up the drive thru, etc). With that said, on this particular day, I was about to drop off a friend around 8pm, but we decided to stop and get a quick meal for our families. We requested to have two separate orders, and it was reassured twice before placing our orders. Once we get to the window, the transactions were paid separately, yet the guy at the window said, "I hope you don't mind we put both orders in the bags together?" My response, was yes we do mind because I'm dropping her off right now, so please separate them as we indicated in the beginning. He comes back with a sorry excuse, saying "you'll need to separate the order yourselves because we have a long line of cars to help. I placed extra bags for you." Without arguing, we pulled up front, rearranged our order and saw only 3 cars behind us. 🤦‍♀️ Just wondering if others have experienced something similar? On a good note, he did get our orders...

At about 9:45pm on 4/11/23 I ordered 6 tacos upon getting home and getting ready to enjoy my food I realized that my order’s were mixed up with someone’s else instead of my tacos i have received a plate of nacho’s and small chips and guac. My total for my tacos was about $15. On the morning of 4/12 I contacted the restaurant to inform them of the mistake that took place, the woman I spoke to said to bring the (old) food back to them so they could “throw it out”. Out of curiosity I asked her how much that order would have cost me, she stated that it would of been 17$ which seemed quite high for some nachos so I decided to take a look at their website, come to find out my total would of roughly been $10 for that order. I don’t mind the mistake being made, but I definitely do not appreciate being lied to. Upon checking the price I tried to contact the restaurant second time around at which point they just hung up on me. I will not go back there again in the future because of how they handled my situation. I don’t give my business to...

(Burleson location Wilshire blvd) wanted to share the experience I had. A worker named Jessie was at the register,, I walked in asking if I could hang out till the kids got out of school. His manager said "yes" and then Jessie did something that touched my heart ❤ I explained I didn't have any money,,my bank account had been hacked and he bought me a small drink on his own. The care I felt from him customer to worker was impressive. He has a heart of Gold and the manager (did not get his name) showed genuine care as well. In this world where everything is rushed,,,there are still angels with invisible wings. Plus,,, they have the best nachos!! 😋 Sometimes every once in a while instead of looking down on the phone,,, look up. The smiles that greet you are real...