AT&T Store — Local services in Burlington

The store sold me a "brand new" iPhone SE on August 3, 2017 and told me that I had 30 days to return it (if needed).

Almost immediately the phone began having problems, so I think it was refurbished. I went back to the store on August 18th, to have the store tell me that I only had 14 days to return it and that they would gladly sell me "another brand new phone" at full price.

I realized that I had been screwed over, but sucked up my loss and moved on. Regardless of the poor customer service, I cannot afford another new phone, so I have been dealing with the junk they sold me.

Recently, I dropped a line from my phone plan and now (due to the change) ATT is charging me more money ($110/Month) for less data (20 Gb) than their current plans (Unlimited). The new plan (which provides hotspot) for ATT is $95/mo (plus taxes and fees) and they will not provide me any discount for my veteran status or my being a customer for the last decade. A Verizon plan will cost me ~$75/mo for better service (more data, faster speeds, and greater coverage across the area).

Yesterday (Oct 17th, 2017), I tried to unlock the iPhone SE (which ATT sold me), so that I could figure out my options for using it with Verizon, but ATT refuses to unlock the phone. The corporate representatives tell me that this is not an ATT phone and that the store is not an ATT corporate store, rather an "authorized retailer." They told me that I need to work through the store to get the phone unlocked.

I have been to the store and called them a few times: the store tells me that they are an ATT corporate store and that they were pretty sure that I did not purchased the phone from them. I showed them the receipt and they confirmed the purchase, then told me that I need to “Unlock” the phone through ATT and that there is nothing that they...

This Burlington AT&T was the worst experience. The sales rep was nice as salesmen are. I went in to upgrade my phone and get an additional phone for my son for Christmas. 3.5 hours later I walked out with 1 working phone because they couldn’t figure out how to get the other one working. Toward the end the rep and the manager were both helping me but I was clearly not a priority because they would leave me to help other customers. They both gave me their cards to reach then if I had problems setting up the phone by myself and also with my iPad that they said I had to put a SIM card in because it was linked to my new phone and needed some kind of update/upgrade. When I got home both the phone and iPad would not work and neither person answered their phones so I started driving to a different AT&T store to try and find help because I was so frustrated and upset at this point. On my way to a different store the manager called me back and eventually we figured out how to get the iPad and new phone working. I got my first bill after the new purchase and it was $450+ I called the customer service line and found out my plan was changed and I had several add ons and I was charged and set up for an additional and new iPad which I never did. Worst experience ever and I will never go to this store again. I also found it comical that they continued to try and sell me on their internet when they were blaming the issues they were having on setting up the phone on...

This has to be the worst corporate owned AT&T store I've ever been to. For Starters the Associate that started to "help" me had a serious hygiene problem. Dirty clothes, dirty looking untrimmed beard, dirty beanie. I personally would not leave my house like that let alone come to my place of business. I told the guy my issue, He responded by saying he had no knowledge of the problem and that the feature wouldn't be out until next year.

Fortunately I had already been on AT&T Support earlier in the day and they told me just to get a new sim card and call them back and they would program it. After having to get another associate(they said he was the manager but I doubt that as well) to come out to give me a new Sim Card I called AT&T support which very happily and quickly took me through the process. They also stated that the store should have had no problem doing this and it would have been much faster for them to do so.

Unfortunately I never got to explain how simple a process it was for someone who knew what they were doing to fix the problem.

Management should pay close attention to the security camera's...