Laura's Alteration — Local services in Burlington

TLDR: Brought in my wedding dress, she didn’t mark it pin anything after almost ripping it and it still doesn’t fit. Now I have to take it to a tailor that actually knows what they’re doing.

I took my dress there to get buttons on the back panel moved over so they would clasp. She could not understand what I was asking for even with a translation app, tried to make the dress fit even though I was there for her to alter it (I thought she was going to rip it because she was so rough). Instead of pinning or marking anything she had me take the dress off and show her where the buttons on the back of the dress needed to be moved to. I told her far enough over so they’d close while I was wearing it and she assured me they would. I got my dress back yesterday and surprise, still won’t fit so I have to take it to yet another tailor to be...

I was simply shocked at the mindset of the staff. Language was a huge barrier but I was hopeful i was understood. Needless to say, I certainly did not get what I paid for. asking them to fix it and make it right was reasonable but their response and rudeness makes it easy to say we will never go there again. I have been around customer service my whole career and this was such an easy thing to make right, but instead the response was horrible. I am still amazed that a business can be around so long and the language barrier prohibits understanding and gave me the impression they understood my concerns. My wife listening to it all was almost in...

I went in with less than a week to spare before a wedding to another alteration place in Burlington and the lady was rude and did not listen to any of my concerns. I left mad and frustrated. The next day I went into Laura's and was greeted by an amazing, sweet lady who not only reassured me that they could get the job done in the short amount of time I had but she was pleasant and met all of my needs. I would recommend Laura's Alteration to anyone I know who needs...