Planet Fitness — Local services in Burlington

When asked me to review this it doesn't State whether it's the Anacortes location or the Burlington location. I'll just say this about Anacortes much nicer.. remodeled The rest of this review will be the Burlington location signed up in the middle of January the staff deserves the four and five star rating the facility itself and management decisions is what garnered the two-star rating. I'll skip all the niceties since you've come to expect a certain level of quality at every Planet Fitness what I noticed immediately was how many machines are out of order due to Broken cables. There's no paper towels in the men's locker room. Only hand dryers. Sounds like I'm being a nitpicky but towels come in handy employee I spoke to said they're not going to fix anything or do any upgrades because they're getting a remodel in August. What bothered me the most is when I went to put my membership on hold it has to be done over the phone or in person with the manager. You're not allowed to do it online. After waiting a week during which time I called three separate occasions with no return call Sunday through Friday. I show up on Friday only to find out that you have to submit your hold cancellation a full week before your payment is automatically pulled out of your account the manager on duty helped me immensely in making things right minus refunding the money. Instead I will be given a free month when I sign back up. That's shady after that 45 minute interaction I went to change into my clothes only to find my lock had been cut and all of my stuff was gone. There was a notification posting in the locker room stating if locks weren't removed and possessions taken out that the locks would be cut and possessions removed and thrown away which seemed a little harsh. The part that bothered me the most was they made zero effort to contact club members to notify. If you go everyday or every other day you'd be fine. I was there one day before they posted the sign and 10 days later the action happened. I was 1800 miles away attending a funeral. Long story long I was shown where the lost and found items were I was able to recover my shoes but nothing else they threw all the clothes away including mine. Shirt shorts bath towel and lock came to $47 in replacement cost I will be finishing out the month that I paid for I will not be re-upping...

Bad enough members judged and criticized my wife. The worst part was by far the staff's response.

My wife was dancing as a workout (in place in the corner) in front of the mirror and we were told that “more than one person complained it was distracting”

Just before that the staff asked if she was filming, which she wasn't, then they double back and told her she was 'distracting' people and asked her to move from the mirror as it was an area 'for weights'.

Seems like critics and judgements are condoned and validated in this “judgement free zone”. If a member decides that your workout is not a ‘valid’ or ‘acceptable’ use of the space and they criticize your actions, instead of upholding the entire value system of the gym staff will side with the critics, minimize your use of the space as invalid compared to other members, and ask you to move into a corner of the gym without mirrors.

Very unprofessional on the part of the staff to blatantly disregard the whole foundation of the gym and side with the critics in their “judgement free zone”.

Everyone has a right to use the mirrors. No matter what workout you are doing. Maybe next time you see someone dancing by a mirror you can find a space behind them, in front of them, or at one of the other mirrors like everyone else does and keep your judgement and criticism to yourself. Instead of complaining to staff about how you can't workout because you are "distracted" (also, the gym was practically empty so no it wasn’t crowded just some member on a blatant ego trip).

Plus, the staff didn’t even apologize to my wife for the experience. They minimized her use of the gym and treated her as if the other members desires superseded hers since they were lifting weights at the mirror and she was just dancing there.

Don’t side with the critics, uphold the values of the gym. The mirrors are for anyone and everyone. She wasn't doing anything wrong.

To sum up the experience once again: Not only is it bad enough members judged and criticized my wife. The worst part was by far the staff's response.

Disgusting blatant contradiction of what the brand stands for. Shame on...

Been working out at this PF before covid started in 2018 and they have had different managers and trainers over the years. I'm disappointed in the management and/or trainers during my recent workout. I was doing pullups and V ups at the back yellow apparatus this afternoon and what appeared to be a male staff member wearing a black planet fitness sweater with glasses and black hair with a female wearing nude colored workout pants and no shirt on walk into the back behind me and started socializing with each other. Mind you there was no room in the area I was working out at but they chose to stand behind me and lean against the wall. Not sure if they were waiting to use the apparatus I was working out at but they didn't ask me.. Maybe they were not being observant. I just thought it was rude and it made me feel uncomfortable that these two people purposely walked to the small area behind me as I was working out. I bascially was forced to leave because they were being disruptive and they took the space I had before they came there. Why are they even behind me in the first place? Maybe they were trying to make me feel uncomfortable so I would leave? That would be the equivalent to me standing directly behind someone working out at a stairmaster and having a conversation with someone? Do they know what personal space means?? It matters to me. I'm almost 40 so maybe I am just old school. Next time this happens I am just going to say something to those people. Whoever that trainer or manager was, shame on you for not demonstrating respect for customers and giving them...