Warren Jewelers - Burlington — Local services in Burlington

To keep this relatively short, my husband purchased a necklace for me for Christmas on December 18th. Unfortunately I did not like it so we decided to exchange it. The first time we visited to exchange the necklace I explained I was looking for a ring instead and wanted to stay in the same price range. I was met with unnecessary comments regarding how much time my husband spent to choose this item, and then presented with items ranging anywhere from $100- $1k over the amount I was going for. I decided to return with my husband. Yesterday he and I both returned and i asked about a ring with white sapphires to keep the cost down but I was informed that I 'HAD' to buy diamonds or it would look awful in a few years.

We then met with a sales rep that has witnessed my first visit and she was talking to the woman who had 'helped' me at that visit. The first woman who has 'helped' me told the woman helping us today 'this is the girl that wanted to exchange the necklace, remember?' The 2nd woman replied quickly that she did remember me and it left my husband and I feeling like we had been talked about behind our backs. We explained to the sales rep what we were looking for and she repeated that what I was interested in was completely out of budget despite my husband already spending a few hundred dollars on the necklace. I inquired about a ring and she laughed and said it wasnt even close to budget but she could show me anyway. This repeated a few times leaving my husband and I feeling like we were being looked down on and we decided not to exchange. We would have returned it for a refund however, their policy is a 7 day return. Being purchased on December 18th meant that we would have had to bring it back by Christmas day. So we left, without anyone telling us good bye.

Never. Ever. Go to Warren Jewlers. All they look for is more money from you, and they do not even try to assist you when you're on a 'lower' budget.WE ALREADY SPENT A FEW HUNDRED. This has been the worst experience and left me in tears multiple times. To them they just want money, but money is a sign of the time we have spent working, away from our children, and away from eachother. This purchase was more than just a necklace. This was something that my husband wanted to make truly special, and it's been...

I had purchased a very nice Diamond Center Stone years earlier from somewhere else, but brought it to Warren's and purchased from them a new wedding set for my wife, which was approx $1,500 +, then had them set the stone in it. As my wife is a nurse, we asked them to set the stone a bit lower so she wouldn't snag it. Their guy that did the work on rings was there that day so he took out the stem, lowered and tacked with a spot weld to secure it. The ring looked stunning. We thanked them for their time and left the store- drove home (minutes away) and walked in the house. My wife called her friends to come over and look at it, got off the phone and then looked down to her horror to see that the entire center stone and the new "tack-welded" stem was completely gone. We immediately back-tracked our steps to the car, scanning the ground, as well as in the car- nothing! We quickly drove back to the Warren's to check their parking lot, and again scanned the ground carefully but still nothing there. We told them in the store what had happened and they ALL stood there and looked at us like with careless looks on their faces. They said, "well, you must have hit it really hard on something", which we hadn't, we just walked to the car, and in the house and that was it. Obviously the tack-weld did not hold. They would not do anything for us or take any responsibility at all. We begged them for help and they said it wasn't their issue. I called the corporate office in Seattle and spoke with the owner, he said the same thing, that it wasn't their responsibility and that I was out of luck. WE COULDN'T BELIEVE IT! Thus we had to buy a different center stone, one of much less quality and size (not from them at this point). Since then we have never returned to this store nor recommended it to anyone. We had another store in town do the work to put the newer stone in and of course the other store couldn't believe how poorly we were treated by Warrens. So sad to have to report this, but the experience broke...

I brought four Michael Kors watches into Warren Jewelers for simple battery changes. Shortly after I received my watches back I was wearing my favorite rose gold MK watch while doing dishes. Normally I never worry about my watch getting a little wet because it is waterproof and has been in the water before. An hour after doing dishes I looked down to see my watch foggy and filled with water. I immediately took it off and looked at the back to see that Warren Jewelers had missed a thread when putting the back of the watch together causing it not to seal properly. You could clearly see there was a large gap. I brought it into Warren Jewelers the next day so that they could fix the problem and be aware of their poor workmanship. They said that the employee missed a thread and that happens time to time and that the battery probably shorted so they’d work on it. I waited a week and a half before contacting them just to find out that they could not fix it and do not stand behind their work. So now not only am I out an expensive watch that is not for sale anymore but I also lost something of sentimental value. I am so saddened that Warren Jewelers would not make this right when they were the ones at fault and even admitted so. I would not recommend bringing anything to this jeweler unless you don’t mind it getting ruined. My entire family has supported this jeweler for years and have recommended them to multiple customers but now I urge people to stay away if you care about your jewelry at all. Warren Jewelers refuses to stand behind their work, well now I refuse to stand behind them. If you are in the Burlington area I recommend Charles Fine Jewelry, they have a beautiful inventory and stand...