Princess Diamonds — Local services in Burlington

I’ve been to Princess Jewelers a few times to have my e-ring resized. Overall I feel the team at Princess Jewelers is very professional and knowledgeable in their work. I really appreciate the time and patience they spent with me and the excellent services they provided.

Originally, my ring was too big so I went to Princess Jewelers in January to have it sized down to a 5.5. Some people have smooth, straight fingers and some people have knobby fingers where their finger knuckles are more pronounced. I am in the latter group.

Because the stone is an emerald and not as hard as a diamond, I feel it is in the best interest of the stone to remove my ring on a daily basis. As the months went by, I found that my daily routine of putting the ring on in the mornings and taking it off at night became more and more challenging. In the beginning, I would twist it around the knuckle in order to remove the ring but I think this method caused my finger to swell up. Then I resorted to using soap and/or coconut oil each time I wanted to remove the ring and would painstakingly wiggle it around the knuckle rather than twist it (I am told Windex works too). Some evenings I was unable to remove the ring at all so I left it on overnight. Finally I gave up and stopped wearing the ring altogether.

After having the ring at a size 5.5 for six months, I decided it would make sense for me to resize it up to a 6, also figuring that my ring size is going to swell up in the summer heat. So I revisited Princess Jewelers, expressed my concerns, and was re-measured as 5.5. The rep explained that a size six might be too big but if that’s what I want, then I should consider having beads installed to help prevent the ring from spinning around the smaller part of my finger. Beads look like tiny spherical prongs made with a metal that matches the band and are attached to the inside the ring – they help keep the ring centered on the finger. I agreed to have my ring resized to a 6 with medium-sized beads installed.

A couple days later I picked my ring up. The beads looked very well-crafted and the ring sparkled like new. The ring felt tight as I struggled to get it onto my finger but I thought that my finger was probably just swollen after walking half a mile in the heat.

Later that evening, I was unable to remove my ring. I was told that the beads wouldn’t really affect the fit around the knuckle but in my case they did. My finger swelled up more than it had any other time before and my usual ring removal tactics were failing me; the beads made twisting painful. My mom suggested Preparation H (cringe) and my sister found a floss trick online that sounded promising. Worst case scenario would be if the swelling got so tight that I’d need to have the ring cut off, so I decided to leave it be and gave my finger a week for the swelling to go down. After a week, I managed to remove the ring with great difficulty.

Disheartened, I returned to Princess Jewelers, explained my concerns, and asked if it would be possible to file down the beads a bit. The rep consulted the jeweler and told me that they would need to remove the medium-sized beads and install smaller ones. I decided to just have the beads removed and mentioned that I may consider smaller beads at a later date. The rep explained that I just need to be careful not to have too much work done on the ring too frequently because it does stress the white gold metal which then needs to be replated in rhodium each time, which is a costly process. That is very good information to know.

Now my ring is a size six, no beads, and I am very pleased with it. I wouldn't change a thing. Thank you so much! Again, I really do appreciate the time and patience that Princess Jewelers had extended to me. An overall...

My gold wedding bank broke in two places. I brought the ring into the Princess Diamonds to get it repaired. They called back a few hours later with an estimate. It was $1,210! They informed me that they needed to do an entire "restoration" of the ring, remove the diamonds, build up the seat, etc. As if this was some historically piece of jewelry. The melt value of the ring today is about $400. I asked if some of the small diamonds were loose, they so no. So why do I need to have the diamonds removed and the "seat" rebuilt? "It is what we recommend" She replied. I told them not to proceed and I would be in to pick up the ring as is.

When I went to pick up the ring, the employee started taking it out as if she wanted to show me the repair work. I stopped her and told her I decided not to have the work done. She asked me "Why". I said because you want to charge me $1,210 to do a complete restoration of the the ring when all I wanted was to have it repaired. She said, they like to do quality work. I replied to her, as a customer, all I wanted was the ring to be repaired, I did not need or want a restoration. I asked if she was saying they could not repair the ring in a quality manner? She said they like to make sure the ring is in perfect condition and they would stand behind their work. I replied, if you do a repair, you would not stand behind the work, only if it is an expensive restoration? She did not respond.

Needless to say, I left and took my ring up the street to a Touch of Midas. I met the owner, David and I asked if they could fix the ring. They looked at it, told me the diamonds were secure. Noted that the ring was dirty and they would let me know if after cleaning it if any of the diamonds were loose. There were no loose diamonds after the cleaning. He gave me an estimate of $200-$300 depending on how much gold they would need to use to repair the ring and any additional labor. A few days later, I got a call that my ring was ready. The ring came out perfect. Total cost was $300.

It was my first time at Princess Diamonds, and my last. A Touch of Midas truly cares about the customer, does fantastic work and there is no upsell on what you need. They tell you exactly what it will take to repair the piece and give recommendations if they see anything of concern. That is customer service...

I can not recommend princess diamond highly enough. If I could give them a 10 I would. Over the past year my son has purchased his engagement diamond. We did our research and when we worked with Charbelle he was able to obtain a beautiful diamond with all my sons specifications at a reasonable fair cost I have bought a beautiful one of a kind original piece the owner made and have redone my wedding ring and band to update it. Charbelle is a talented designer and is very knowledgeable. In addition my husband has bought me beautiful presents under the direction of the owner and his wife. With all these interactions the owners charbelle and his wife have been knowledgeable, fair , friendly and consistently demonstrates great customer service In fact my husband had some coins that he wanted to turn into jewelry and went to princess diamond. The owner recommended to not use the coins as it would be expensive and I wouldn’t like. Charbelle is unfailingly honest at the expense of a sale which we appreciated. If you are looking for jewelry this jewelers is not to be missed and you will also enjoy the shopping...