Mehfil - Indian Cuisine — Restaurant in Burlington

Editing again the review.. post 6-24-21 visit. Surprisingly the food did arrive on time and the taste was as usual. Nothing extraordinaire. An Indian male server serving the food was quite impolite, argued over the number of boxes we needed to pack our food and rudely denied to provide any box for the sambhar but later decided to bring the boxes. Asked for Splenda but the same impolite person decided to hand over only one packet. We told we needed atleast 2 since we have 2 chai. So then he gave only 2. As if this wasn't enough already, before leaving, the same person reminded us to pay for water bottle even before we could even get up from our seats rather than any thank you or goodnight greetings. This pathetic place doesn't even serve a water bottle. Seriously the worst ever place for a dine in experience. Would have complained to the manager but that lady herself doesn't come across responsive. I'd give a negative star if there was an option. I travel many places and write review but this is by far the most pathetic place with respect to customer service. Not sure how are they surviving with absolute no etiquettes of hospitality. Never coming back again.

Review based on experiences accumulated through many visits here. As far as the food goes, some of the items taste good compared to most of the Indian restaurants that we have tried in this area. However, service is pathetic. The serving staff (depending on who) can be polite and courteous but the owner/lady seems pretty rude. Never seen her greet even once or show any courtesy (even when we were the only ones getting our food and she sat right in front with no greetings) and on few occasions can hear her yellings.. extremely awkward. Usual wait times seem to be 30-45 mins, orders arriving at different timings for the same table. We ordered together, and I ended up waiting and waiting while my partner was long done eating since his was served much before. So it deafeted the entire purpose of coming to dine in together. It's just like a food joint without any restaurant etiquettes or any care for...

The the worst experience in restaurant ever. We decided to check it out because it’s newly opened. The front desk person is very rude especially for a brand new restaurant. When requested for the booth her expression was very uncordial towards us . After that it took them over 20 min to take the order for food. After waiting for over 30 minutes from 7 to 7.30 pm no food came, not even the appetizer or the soup. In addition, guests who arrived 15 min after us received the same order and the waiter who took our order never came to check back on us. This is a restaurant with extremely poor customer. When we got up to complain, the waiter told us that there was some glitch in the system because of which our order had never gone through and he is sending it now. It’s interesting that nobody came to check on us for over 30 minutes or tell us that there is a glitch in the system because they don’t care that the guest is waiting. Everybody else who came after us received their orders. And when we went to the front desk lady to complain, she picked up the phone to cater to her to-go orders. This is a restaurant whose dine-in should be canceled because all they care about are there to-go orders. A new restaurant which does not know how to manage the crowd or to provide the dinner at the peak dinner time. Plus the front desk lady is pointing fingers at her waiters and treating them poorly in front of guests. I wonder how this restaurant got the permission to open in the first place. I really wish some food critics visits them to cancel their certification. Extremely disappointed with how the evening turned out. Will Not recommend this restaurant to anybody. They don’t deserve even the 1 star that I am putting here to...

This was among out worst experiences in a restaurant. We decided to ind in here because it was newly opened.

The front desk person was rude especially for a brand new restaurant. When we requested a booth (because the evening rush hadn't started) her expression was very uncordial towards us . After that it took them over 20 min to take our order.

We then waited for over 30 minutes (from 7 to 7.30 pm). No food was served; not even the soup and appetizer. In addition, food was served on several tables where guests had arrived 15+ min after us. Some of these orders being served were literally the same menu items as the ones we had ordered. The server who took our order never came to check back on us.

Finally after waiting 30+ minutes, we got up to complain and were told by a different server that there was some glitch in their system due to which our order had never gone through and that he was sending it now. It is interesting that nobody came to check on us during all this time, while several servers were seeing our empty table.

When we went to the front desk lady to complain, she picked up the phone to cater their to-go orders. If this is their focus, whey even bother having a dine-in option.

This doesn't look good for a (new) restaurant which does not know how to manage the patrons or to provide dinner in a timely manner. Plus the front desk woman was pointing fingers at her waiters and treating them poorly (sometimes yelling) in front of guests.

We were very disappointed with how our Friday evening turned out.

We will Not recommend this restaurant to anybody. The only reason they even received 1 star here is because it is required in order to...