Al Maidah Cuisine — Restaurant in Burlington

★☆☆☆☆

I had an extremely disappointing experience at Al Maidah Restaurant during dinner with my family today. The evening was marred by numerous issues that reflect poorly on the establishment's standards and service.

First and foremost, we discovered a baby spider in our crockery, which we promptly reported, and the staff changed it. However, this incident set a dismal tone for the rest of our meal.

The accuracy of the order taker was appalling. Despite specifically ordering different items, we received incorrect dishes. I had explicitly requested only breast pieces in my kadai, with no drumsticks. Yet, I was served the wrong order. Upon notifying the staff, they took back the incorrect kadai, leaving me with hot naans but nothing to eat with them. I had to wait for an excruciating half an hour without any water or tissues on our table, and there were no waiters in sight.

When the correct kadai finally arrived, it appeared to be a haphazard leftover concoction, with thick gravy and wings instead of the requested breast pieces, absolutely pathetic. The taste was abysmal, making it a complete waste of money. The timing of the service was chaotic, and my dining experience was utterly ruined.

To make matters worse, when I attempted to lodge a complaint, both the staff and the owner were incredibly discourteous and rude. The owner rudely spoke to me on video call and didnt even bother to listen my complaint then behaved as if he was doing me a favour, rather than addressing my concerns. I paid the full bill, which I have as proof, but I wish I could give this restaurant zero stars.

Adding to the disaster, my wife, who has allergies to chillies and gluten, was served dahi phulki (Gluten), which contradicted her dietary requirements. This negligence could have had serious health implications.

Overall, it was a nightmarish experience. I strongly advise against visiting Al Maidah Restaurant if you value your time, money, and dining experience. The service, order accuracy, timing, and overall attitude of the staff and owner were horrendous. Avoid this place...

Updated on Apr 2023, the service has dramatically improved and so have changed the rating accordingly.

The HALAL food is really awesome and we've been a regular there recently due to the quality of the food and the proximity to our place.

Our go to dishes are chicken Tikka masala, goat briyani, their Naans, and their amazing chicken lollipops.

The one criticism albeit an IMPORTANT one is their waitress. We used to dine in but the experience with her over numerous occasions has made us just order takeaways instead. As a waitress, she takes orders on the phone and we overheard her being angry and scolding customers. When dining in, she also asks for CASH tips and insists on CASH even when we don't have any cash on hand. I would highly recommend retraining or replacing the waitress that is front facing with the customers.

Ultimately, however good the food is, the service is equally crucial to the whole experience. Treat others as you would like...

I had following issues

The food was expensive which is fine if at least the service size is okay. The serving size was really small. Even the daal was in small katora.

Food taste was okay. Nothing stood out but nothing was too bad as well.

Now at the end when bill came there was 18% tip already included without anyone asking. I did not like it. You should leave it to the customer.

I mean if you are going to eat outside most of the time food is okay anyway but nothing stood out and they should definitely look into serving size. It was good that we added 8-9 items and just barely finished it.

There is an offer of free kheer next time if you give a positive review. I opted for giving my geniuine reviewer over free kheer as I might not go there again.

I hope this...