Style Nails — Local services in Burnsville

Wish I could do no stars🤬Do not, I repeate DO NOT go to style nails in burnsville.. Worse expirence I have ever been through!! With in the first 5 minuets the lady doing my nails just walks away and doesn't come back for a good minuet, talked w a friend that came in to visit and then she started to get into it with another customer, threatening to kick her out even though she was waiting 30+ mins for her apt and was just wondering how much longer it was going to take. Eventually she comes back clearly worked up and filing on my nails painfully hard, being super rough and slamming the bottles down. At one point she asks me something, after a few attempts I realized she was asking, "you spanish?" because apparently being Hispanic would matter. I told her just mixed, she says "oh good so no"..🤬 Throughout the process I kept mentioning multiple times this is not the color nor shape I asked for, this is not what I wanted etc.. she would completely ignore me as if I wasn't even there. I started talking louder dumbily thinking she just can't hear me, still nothing. I start to get frusterated and started to cry as I'm talking to her and she literally says nothing so I eventually asked her to stop which she ignores as well and ignores me crying, ignores anything i say to her!!! I tried to pull away and she grabbed my hand really hard and told me to put the other one in back in the dryer, then proceeded to try and put the clear top coat on, I told her again, this is not what I wanted you have been ignoring me please stop. She finally looks at me and tells me I HAVE to pay and tip? I told her not to put the clear coat on and please do not finish just take them off. I asked multiple times for her to stop and even tried pulling away after she would not stop. This place is a joke, Wouldn't even take them off just cut them in half, chopped them. Worse customer service I have ever experienced, my nails are now shorter then they were before and...

I am extremely disappointed! Renee came recommended to me, maybe I caught her on a bad day. I asked for a fill, but because they were lifting she very painfully removed tgem, she did not put tips on my fingers because i wanted my nails a natural length. I asked for color changing polish and asked for glitter on top. She blatantly lied to me stating that if she put glitter on top it would cause the color changing polish not to work. Now Renee has been doing nails for 20 years. I get glitter EVERY time and it has absolutely no effect on the color changing polish! She just didnt want to do it and rushed me saying that if i wanted that I needed to make an appointment! The pedicure tech gossips to the other nail tech most of the time instead of talking to me then proceeded to write in Chinese on my big toe as a design. I said no thank you, I would prefer free style no words, she then was about to not do ANY design, when I asked for glitter, she ignored me until I expressed my frustration. I don't recommend this place. Very rude. They were pushy and rude If a client wants something done, do it, they are paying and they are the ones who are wearing it! The price does NOT match the product!! Not once did ANY customer speak to me. The Owner thinks it is morally OK to lie as well. I was never rude, Not one customer said one word to me! My nails are bubbly and uneven today. Nobody was that relaxed in your dirty little shop honestly! HORRIBLY UNPROFESSIONAL. It seems their work is lazy. From looking at the other reviews I see this is a common...

Did not use clean tools, but the work was fantastic.

Wish they were better about clean tools as then I would be back.

Dear Hendricks,

To receive a five star rating for me I would suggest the following:

-Use your autoclave and clean your tools in between every client. When I came for an appointment, a nail nippers was used on me that still had skin tissue from the previous client in between the jaws. The previous person this was used on could’ve been cut, I could’ve been cut and this is a fast way to spread disease, germs or other blood-borne pathogens.

-Clean your nail file bits in between every client. Every nail bit that was used on me (2-3 of them) had nail dust from previous clients on them. These are easy to brush off and sanitize and for arbor bands, replace them after every client.

-The nail brushes available for use washing your hands are not clearly labeled. I myself made the mistake and watched multiple people grab for dirty brushes instead of clean ones. The dirty brush/discard tray should be set aside from the handwashing station in an area where these mistakes can’t happen.

-Finally I would suggest a thorough cleaning of your shop. I noticed dust on the windowsills and in the nail polish display at the front as well as the corners of the shop. When I see dust in visible client areas, it makes me wonder what else is potentially being not taken care of.

Once these changes are made I would be happy to frequent your business again. As I said before, the skill and work is great, but the cleanliness was an...