University of Michigan Credit Union — Local services in Burton

The tellers within this U of M location on Bristol Road, Flint, and employees within the call center are always perfectly pleasant, courteous, kind, generous, patient, efficient, professional, and so much more than I can describe. They always brighten my day and make dealing with any difficulties so easy that it takes a weight off of my shoulders. The manager (she has short pale blonde curls) at this location is also always incredibly wonderful and patient. Everyone I've ever interacted with from U of M has made each interaction a pleasure and they are all a credit to the company. I've been there late in the evening and early in the morning and they're always perfectly pleasant, even when I hesitantly brought in my service dog. Bless them all, and I hope they all have a...

Not only does this institution not appear customer-friendly, they seem anti customer-friendly. This is the second time I've gone into this establishment and have been treated rudely simply because I don't have or won't open an account, and I mean, why would I open an account? Leave my nice, friendly branch to go to an establishment that can't even conduct basic everyday financial transactions like giving somebody change for a $20? How could I entrust them to my money? Basically what they're saying is they don't want you walking into their establishment unless you have an account --period! You are not welcome. These tactics seem counterproductive to gaining more clientele, wouldn't you think? Good luck to anybody who tries to do business with this...

Denied a loan for a truck I had spent years looking for with excellent credit a few years back. Was a member for over 5 years at that point. Had very little debt and over 10 years of good payment history. No good reason was given why, except that I needed a co-signer. When I asked why, I was told to contest with lending services. Was approved same day at another CU without a membership. So that’s when I knew it was time to go. Paid off their credit card, two existing almost paid off car loans, closed kids accounts, shredded all cards, and closed accounts. Goodbye UMCU....