Scrapbook Super Station — Local services in Butler Township

OMG! As an avid scrapbooker of 25 years, this was probably one of the best stores for scrapbooking, cards, and stamps. I was in heaven! I drove to my family in Aliquippa from VA, and scheduled the next day to drive one hour to Butler to the Scrapbook Super Station. I arrived shortly after opening. I was immediately greeted and after I mentioned this was my first visit, I was explained the ropes; the shopping cart assembly to the scrapbook page sample displayed above the rack of paper and coordinating paper, as well as the take home sheet to copy their sample, if wanted. Everything was well organized from scrapbook paper, die cuts, embellishments, albums, and even a clearance section. I spent two hours and $182. After, I arranged to have lunch with a friend who resides in Butler and I haven't seen since my wedding in 1981 or for 44...

Customer service is abhorrent. My sister and I were treated so rudely today. Part of the benefit of cropping there is using equipment that you do nor have to drag from home. The punches are so blunt that they tore my paper. My sister was always able to use cutters and score boards in the past. Today, they acted like it was a huge burden and were reluctant to loan out anything. When my sister questioned if the policy changed, a comment was made by Janice to the other employee. Janice was surprised to find me standing at the counter to witness her being that rude. We will never spend another dime...

One of the owners was very rude to me about taking one single spot for their "customers" meanwhile when their "volunteers" do it, no big deal. Not all disabilities are visible. So while you called me ignorant bc you have elderly, little did you know I have a medical condition. Also waiting til the end of the season to address your concerns was absolutely ridiculous. Had you spoken to me kindly, I would have considered moving. Instead you think you own the parking lot and can talk to people...