Wood's Feed Store Inc — Local services in Cabot

We have been patrons of Woods Feed Store for 30 years. We have bought all our Dog Food there for up to 4 dogs at a time, and so much more yard and garden merchandise over the many years. Service has always been friendly and efficient. Always a warm greeting upon entering. A sincere “how can we help you”. And they always carried the bags of food to our truck or car.

Not so today. As I entered two other customers had just left the Counter. There were three people behind the Counter. An elderly lady whom I believe to be the Widow of the Owner, a young man and a young woman who was on a stool at the cash register. All there had been talking to the elderly woman who I suspect is their grandmother. I had never seen this young couple previously.

Moments of standing the young woman finally asked what I needed. No smile. No friendliness. From her body language and demeanor it was plain she did not want to be of service. “Diamond Senior” I replied. “The 18 lb. bag”. She started the register then asked “Do you want the 18 or 28lb bag?” “as I said, the 18lb bag” I responded with no irrigation in my voice. She pointed across the room and said “It is over there now?”. I simply stood there speechless. She obviously expected me to go fetch it. The young man picked up on this, the Old Lady didn’t. He took off across the store to the back wall. After more than a few moments, he rushed to the warehouse section and brought me the bag. So much for dropping it in my truck by the service door.

I inserted my card into the machine got my receipt and left. No thank you. Just silence. I wanted to call the Owner to the side but she was just as oblivious to good service as was the young woman. I wanted to tell her that that girl needed to be properly trained or put out of public view. She has no business running the Counter, but fearing it is her Grandchildren, I left without saying a word.

If TSC , which is a few miles closer to my home, carried the brand of food I need, this one bad experience would be enough for me to never go back. Sad. So many young people today do not seem to want to work. They want everything done for them. TSC and Atwood’s demand all Associates to be Customer friendly and helpful. First question of their survey is “Were you greeted upon entering the door”.

I’ll give Woods another chance. Maybe this was just an off day for the girl. We all have them. But, if this is a “new” attitude and how they will treat customers going forward, one more chance is all they will...

This is a nice little feed store. I'm pretty sure its independently owned as well which means the money stays local and your supporting your local businesses =)

I have gone here for my dog food and they carry a variety, they didn't carry the specific kind my dogs eat but were more than happy to order it in for me.

They carry all kinds of animal supplies and feed and will have chicks and possibly ducks and rabbits soon!

I gave them 4/5 stars because last time I asked them to place an order I never heard back. This might not be their fault because I'm beginning to think the dog food we use was...

Very helpful with great customer service. They helped on the phone before I came, so I came to them instead of another feed/farm store in town who didn't have better phone customer service. While I was in the store, they offered to help, but gave me my space as I researched specific antibiotics my pets needed. When I asked for some other products as well they were very helpful and went and got it for me....