Another Vape Shop — Local services in Cadillac

I recently purchased a Geek Bar vape from your store on Sunday evening, just before closing time. Unfortunately, I did not notice the sign that stated I should open and inspect the product before leaving the store, and I am now experiencing an issue with the device.

Geek Bars are known to have occasional manufacturing defects, such as auto-hitting or auto-firing after use. This issue did not manifest itself immediately after purchase, but rather a few hours later on Sunday night. A simple Google search reveals that this is a common problem with Geek Bars.

While I appreciate the importance of store policies, I believe that in this particular case, an exception could be made due to the nature of the product and the common occurrence of this issue. The store was about to close, I did not want to make the employee wait past closing time for this issue to arise.

This strict policy discourages me...

Worst place ever . Purchased a item didn't even get to use because it never even worked right out the package. So I went to return the item or even exchange it for another one an was told there is nothing they can do for me I will have to contact the manufacturer to do so. The store deals with them , why cant they do a simple exchange for them selling me broken stuff. Now i have to deal with all this bullshit for a simple 15$ item . I will never purchase a single thing from there again an will recommend people to NOT shop there an instead help Lights out Smoke shop. Really need like a no star spot cause that's what...

I have to give 5 stars for the dedicated customer service from the owner Mike. He went above and beyond after the electric start went out on a scooter shortly after i purchased it from the shop. He promised to come to me immediately to my home to help make it right. And he diagnosed the problem was a blown fuse and replaced it right on the spot. Free of charge. Really nice guy. Honest businessman. Also a great price on a great...