Los Angeles Pet Cemetery — Local services in Calabasas

I cannot begin to express my gratitude for the compassion, kindness and professionalism from everyone affiliated with L.A. Pet Cemetery in Calabasas. Sadly, I unexpectedly lost my beloved German Shepherd Kobi on 6/8/22. I was inconsolable after finding him deceased in my backyard. A neighbor recommended LAPC and made the call for pick-up and arranged Kobi's cremation. The kindest gentleman, by the name of Willie showed up to pick up my boy. He was so compassionate, allowing me whatever timed I needed before taking Kobi from my backyard. He gently and softly wrapped my child in a blanket and with a neighbors help pulled him out of the flower beds so I could lay with him on the lawn and say good-bye, along with my 3 other Shepherds. It was late on a Wednesday afternoon. Willie assured me they would not cremate Kobi until I gave the ok. After a sleepless night and an early morning VM to the facility, I was called back Thursday morning by Kathy. Kathy could not have been more compassionate and kind. He asked me if I'd like to see Kobi again before cremation. I said, I would. I showered and arrived within hours. I asked Kathy if she'd be so kind as to take several pictures of me saying good-bye to beloved baby boy. She did and those beautiful photos are priceless treasures to me....and I'll never be able to thank her enough for capturing our good-bye. This was not a formal viewing (Grooming etc.) but I was not charged any additional money to see him again privately. Class act on the part of LAPC.

6 days later, my Logan, a 110 lb. German Shepherd need help to the bridge and of course without any hesitation I called Kathy. Logan was also treated with the utmost care and compassion by Willie and everyone at LAPC.

I rescue senior GSD's, so sadly I had 3 Shepherds all at the ripe old age of somewhere between 12-13 years. On July 1, 2022 my precious "lovely dovy", Sammy, took a turn for the worst and I also had to let him go. Suffering from both DM and CCD. I could barely process my extreme loss. My whole pack gone in 27 days. I called Kathy again. Jose came this time and he was as lovely and kind as Willie. Wrapping up my precious Sammy so gently as he carried him away.

Shera Falk, the owner is equally extraordinary! Giving me a beautiful wooden urn for my beloved Max who was cremated at another facility any years ago and put in a paint can.

You cannot find a more supportive, loving, kind and compassionate group of people. I would recommend them to anyone needing compassionate care for their...

Hi my name is Jeff M, I brought my 14 year old Lhasa Apso in yesterday 9/23/15 for a cremation. This was my first experience with your company, and it was not starting off very well. After paying for your services, I had to wait over an hour for someone on a golf cart to come pick up my dead pet in my van. I finally had to go back in the office and tell someone that I'm still waiting. I started questioning if this was even a good idea, everyone seemed to busy and preoccupied. Did anyone realize I was just sitting around with my dead pet? Then once the guy finally came to get my pet he drove off and crashed into a building I believe injuring himself? My pet was left on the back of the golf cart in the hot afternoon sun. With the ER of their employee, being rushed off my pet was forgotten about. I made another trip to the office to explain what just happened. The lady in the office had no clue what was going on, her communication skills are horrible and she doesn't know what customer service is. Finally a grounds keeper was able to take me and my dog up to the crematory. This is when everything changed for the best, I didn't get this persons name but he got things started. I then met Adolfo Perez who was a blessing for me and my family. He was so compassionate about things and made us feel very comfortable about the whole process. He treated us like actual people and talked with us, he didn't leave our sides until he was completed with my pet Louie and gave us Louie's remains within a few hours. Adolfo, we thank you so much for your caring heart, they need more people like you in this world. As for The Los Angeles Pet Memorial Park & Crematorium, you owe a big thank you to Adolfo Perez he saved your company from having a very disappointed customer. I believe Adolfo should be recognized for his good deed. Thank you again Adolfo! I'm providing a Google Rating of 5 only because of Adolfo if it wasn't for him I'd provide a 3 star...

My family and I have been customers for over 20 years and have seen alot of management changes. Its a beautiful place and protected. Its much more beautiful than human cemeteries, BUT...the prices, rules, and regulations are constantly changing, and unless you're rich to pay for favors you will be jerked around (examples: what you can and can't do at your pet's grave site such as decorations and flowers, the type & size of gravemaker allowed, prices are inconsistent, additional fees sprung on you). I have talked to other pet owners there and they have the same frustrations. There's some bias treatment and its not fair.

I get that the job isn't easy. The staff is dealing with particular to neurotic grief-stricken pet owners that can be demanding and even unbearable to deal with. I get it. So I always try to be polite and patience, but still a little bed side matter from staff would be nice after payment has been made.

On another note, this is more of a suggestion, I heard about mistakes and dishonest things taking place at pet cemeteries, so I make a point to observe everything to make sure that is indeed my pet in the casket or being cremated and that's the correct ashes (yes, I witness the cremation process). Crazy? Well, scroll through the comments and read about a customer's nightmare regarding their great dane's ashes. Sure, its not pleasant, but at least I have peace of mind. The staff won't offer if you want to observe, so speak up. If you can't emotionally do it, then ask a friend.

Overall, its a nice place and its protected, so you feel safe burying your pet there. Some staff are nice. I understand in some circumstances mistakes happen and some issues are out of management's control. I get it that some rules change because some pet owners abuse them and ruin it for everyone else. I think the pros out weigh the cons. So that's why I continue to be a customer despite some issues...