Godwin's Furniture and Mattress — Local services in Caledonia Charter Township

We went in today and one guy said hello to us and asked if we needed help. We said yes and he said I’ll be right back I have to finish another purchase. That’s fine, we understand. We waited for him for 20-30 minutes so we could look at purchasing one we had found. He took down the numbers to the couch and said he would be right back. We sat there for another 20 minutes waiting. Finally we went up to the desk where multiple people are just standing there, no one else asks us if we needed any help. My husband took our son and walked out. Finally I verbalized my disgust in the fact no one else offered to help, he was there checking someone else out, and no one had looked up the info for us yet, and we had been there 40 minutes for nothing. The only couch my husband found out of 4 stores he actually liked and he refuses to buy it now because of the poor customer service we received. We understand that he was busy but everyone else around us was getting help from other people while we just stood there with our toddler for 40...

Well truck drivers spend a lot of time away from their family’s delivering to companies such as yours. But when he used his freedom of speech right and left a review. Y’all had him waiting forever to get freight. Then the lady working there comes out and cussed him. For his freedom of speech. I will never darken your business nor will I suggest it to anyone. You waste a good mans time and then cuss and call him names it is a shame. You deserve no business. So think twice about talking to a truck driver like that again. Your business depends on them. So remember that before you disrespect...

No pressure, true but follow up was nonexistent. I was told the chair would be in on the 20th. I called on the 22nd 15 minutes before they closed and no answer. Called again on the 24th and had to call twice to talk to a person. Turns out it was our salesperson. He said that it wasn’t in yet. Couldn’t tell me where the chair was or when it would be in. I have more furniture to purchase, a couch, some end tables, etc. won’t be at your store. The last furniture salesperson that I used to work with was always keeping me informed. Too bad he got out of...