My wife and I visited the Liberty Theater on Saturday. We were very happy with the employees and the theater until after the film started. From that point, there were other patrons consuming alcohol and getting loud, and the employees were running back and forth through the theater entrance in order to access the snack bar. Both activities were not particularly conducive to patrons being able to watch the film without loud interruptions and distractions.
Liberty Theater needs to install another set of double doors between the existing double doors and the theater to enable patrons the ability to watch a film without unnecessary disruptions.
We will not be returning to the Liberty Theater for the reasons stated above. Even still, the theater itself appears to be well maintained and clean. It's historical architecture is fantastic, its seats were very comfortable, and the interior decorum was beautifully vintage. It's just too bad that inebriated and loud patrons and the snack bar access noise disrupted our film detracted from an otherwise pleasant and...
Read moreThe new assigned seating rules are a terrible experience. We always chose this little theater because it's so laid back and such a friendly experience. Lately, the attitude has changed a lot. With little kids, we need to make sure they aren't sitting behind tall adults etc. This last time they refused to let us pick a seat on demand, and they picked seats right behind an older couple that were tall enough my 8 year old couldn't see. They make such a stink about it. We just got up and sat wherever we wanted. I'm hoping this goes away asap. There are also a lot of aggressive rules about not arriving late, not getting snacks in the middle of the movie etc. A smile and some customer service can go a very long way in...
Read moreI want to love the Liberty, I do. It could be an amazing experience and a special place, it's everything the chain theaters are not... But a big part of that specialness bis service and care for the customer's experience.
I'll still take my kids there, but the outing usually leaves me disappointed, not in the traditional sense, but feeling like an opportunity to be amazing was missed.
To be fair, it's nothing particularly egregious, the staff is generally cheerful and attentive, but it's the sense of unfulfilled potential that leaves me unsettled. I'm satisfied, but...
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