The Home Depot — Local services in Canton Township

I am extremely dissatisfied with Home Depot this last few weeks. We ordered window blinds from the Michigan Avenue location in Canton, MI roughly 7 weeks ago. We had someone come out and measure our windows and ordered the blinds immediately. We received a call from the installer 2 weeks later asking when we would like for him to come out and install the windows to which I replied "we haven't heard from Home Depot, do you know if our blinds are in?" He told us we would have to call the store and ask which we did and were told that the lady we needed to speak with was not in and she would call us back later. I was unaware that it took someone specific to look up an order, but okay, we would wait for a phone call. Which, by the way we never received. 2 WEEKS later (on a Friday) we received an email saying we could come pickup our order first thing Monday morning. However, we received a phone call on Saturday saying that our blinds were discontinued and we would have to come back to the store and pick out new blinds. I told the gentleman that I received an email yesterday saying I could come pick them up Monday, and his response was "well, I don't know anything about that, let me speak with Teresa and call you back." My husband and I were not at all surprised when no one contacted us. After work Monday we went up to the store, and there were some blinds ready for pickup but not all of them. We spoke to customer service who spoke to Teresa and her exact words were "I did not realize when you scheduled a purchaser pickup it would email the purchaser a time and day to pickup." Now training your people how to use the computer system is a different issue, but I suggest someone does that. We received a call on Tuesday that our blinds were officially ready for us to come get them, so again after work we drove to the store and picked up our blinds (YAY). Then Wednesday came and we received yet another call from Home Depot telling us our blinds are in and when are we going to come pick them up. After about 5 minutes of going back and forth with the guy he decided to drop them off because it was their fault (that's great). When he got to our house he realized what had happened- the blinds they gave us on Tuesday were uncut! Hopefully, everything will work out on Tuesday when the installer comes, however I do not have high hopes especially because the installer said he has come out to install blinds before and they were not cut or were...

Home Depot is the worst! Ordered a washer and dryer, tracked it, got the text and email saying it was on the truck for delivery the next day, which is was scheduled for, but I NEVER received a call for the delivery window. I called their support and was told the items were in stock, no kidding they are on the truck for delivery, and was told I would be notified when they would be delivered. You call the appliance number and you can not talk to a person, just a computer that says you will be notified and then it hangs up on you. After SEVERAL HOURS of intentionally calling the wrong department, I was finally transferred to a person in the appliance department, just to hear the same thing. I waited for my reschedule, thinking it would be just one day later since it was all ready on the truck for delivery; I couldn't have been more wrong, it was set for TWO WEEKS AFTER THE ORIGINAL SCHEDULED DELIVERY DATE. I had all ready waited over two weeks and I was not going to wait another two, so I went online to cancel my order since it was well over 72 hours before the scheduled delivery date, but to no surprise, the system would not let me cancel the order. I again spent several hours trying to get through to a real person and ended up having to use the chat option, they definitely do not want to talk to you. I cancelled my order and the rep in the chat said I would receive an email of the cancellation shortly and I would be refunded within three to five days. It's been over a week, still not email and still no refund, so once again I spent an extensive amount of time on the phone trying to get a real person and had to play the transfer game, again. The rep Ashley was as clueless as could be, so I asked for a supervisor and was transferred to Marlin B. Marlin is completely incompetent and could only repeat what I was told in the chat, I would receive my refund in three to five days. I explained that the order shows that the cancellation was successful in my online account and that I had waited for over week, but I still hadn't received my refund or the email, but incompetent Marlin just kept saying that I would be refunded in three to five days. I asked for his boss and he said there wasn't anyone above him; Marlin B. is in the Resolution Department, but he can't resolve anything. Avoid Home Depot, they...

Home depot has lost a customer with my household. This was an online purchase. We had a hired contractor to install the item but it was not available the day indicated. The order was changed to be ready for store pickup the following day and still was not ready despite it being at the store I was picking it up at. Two days after the day my item was suppose to be ready I finally got an email to pick up. Two workers loaded it in the truck inside an unmarked box. Once the item was in my driveway we opened the box to find its the wrong color. Later finding out it was completely the wrong item also. The vanity was a nice with the exception of it not being my first choice in color, so my husband and I decided to settle since our contractor was leaving town and we were contracted with him. I called home depot to express concern with their online orders. I stated their may be an issue with the warehouse that should be addressed. I eventually got to Josh from the escalations team who continued putting words in my mouth and had no concern for the issues that took place. He barely listened to what I was trying to say and continued jumping to his own conclusions. I even at one point nicely asked him if we can start over and he just listen to what I was trying to say. Josh had no intention on hearing me out. He began the conversation with a smart month before I even said anything but hello. My whole point in calling was because I wanted to continue being a customer and wanted to assure the next item I ordered would be the right item. Josh had his own interpretation of everything. Might I mention this is not the first issue we have had with Home Depot's online orders. I can understand a mistake but the mistakes have been continuous. Sadly we have spent quite a bit of money as a Home Depot customer but we will take our...