Panera Bread — Restaurant in Canton Township

This location is poorly run and doesn't follow through on the posted signs about if your order is incorrect you get a free pastry. Three times now they have not included the cookie when it's been part of a Fast Pickup ordered online. The first time we just let it go. The second time my husband caught after they handed him the bags. The third time (today) we didn't catch it until he'd gotten home. My husband drove all the way back and all they did was refund the cost of the cookie and gave him the cookie I had ordered in the first place. He also told them this was the second or third time this had happened. Any other location we would have been offered a coupon for a pick-two or extra cookies, something to make up for the inconvenience and gas of driving back for a cookie. Instead, this place just treated my husband like he was lieing to get a free cookie. I've also had them substitute toppings on sandwiches without asking or telling me because they didn't have the correct ones. They put pickled onions on a sandwich that was advertised as having caramelized onions. Their excuse was that the caramelized were being taken off the menu, which started the next day, so they didn't have anymore. It was quite an idea when I told them they needed to tell the cashier's that so they could tell the customer about the menu changes. I can't eat raw onions so the substitute rendered my sandwich inedible for me. That time they did get me a new sandwich and a cookie to make up for it. It shouldn't and wouldn't have been a problem to begin with if management had done their jobs and told the staff to inform customers at the register about the changes. I would have just ordered a different item. I'm very on the fence about ever going to this branch ever again. The Ford Rd. location, while much busier, doesn't make as many mistakes and when they do they fix...

This place is horrible. Not only is Panera in general overly expensive for NO reason, but when you decide to pay the price to have the food you want it fresh, quick and DONE RIGHT. EVERY SINGLE TIME I go here they mess up my order. I always check my bag before I even move because its guaranteed they messed it up. I go through the drive through today on my lunch HOUR and was in line there for 30 minutes. Not only did they make my sandwich wrong but it took almost 10 minutes to make my smoothie. So as they were making my smoothie I had my food and realized my meal was not correct. As I am sitting there starring through the window holding the sandwich out the window no one came. Several employees were standing there not doing a thing. No one was rushing around or looked no where near as busy as it should have been for the line that was backed up behind me. So after the lady finally comes back to the window with my smoothie 10 minutes later I inform her of my meal being wrong. she apologizes and then I have to wait even LONGER for another sandwich. In the meantime she offers me a cookie............ like what. I paid $16.00 for my meal (soup, 1/2 sandwich & smoothie) and its messed up and I have been waiting for almost a half hour, I'm going to be late back to work and you offer me a cookie!!!!!!!!!!!!! NO I DONT WANT YOUR COOKIE. If I wanted a cookie id order a cookie. what horrible service....

Please beware of this location: 45851 Michigan Ave, Canton, MI 48188 for healthy and safety violations.

As a consumer, I will never patronize this location again. On Monday, November 9, 2020, I placed an order inside the dining room and was rung up by an employee (more than likely a manager; a taller Caucasian male with glasses) who had several visible red cuts (with dried blood on them) on his arms, hands, fingers, and head. None of these abrasions were covered by proper bandaging. It is incredibly unsanitary, unsightly, and unprofessional (and should be unlawful) for any food service worker to have open wounds when preparing items for consumption and/or when actively touching public cash registers, tables, doors, drawers, handles, bags, cups, utensils, etc.

That this employee seemed so cavalier and unbothered by his questionable and health-concerning appearance leads me to believe that other Panera Bread managers at the site, regional, and/or corporate level simply do not care about the risks this man poses to Panera Bread's paying customers, vendors, and employees. And with this nation still battling a pandemic, cleanliness in every aspect of a business like Panera Bread's should be paramount.

Once again, I will never patronize Panera Bread's 45851 Michigan Ave,...