Target — Local services in Canton

Below is an email I sent to Target executives detailing a horrifying and threatening confrontation from the Store Manager. The names have removed for safety. Target ‘s response can only be described as “ops”

Saturday, July 20th began like every other weekly shopping trip to Target. The deli person and I spent 20 minutes or so talking about cars, specifically the 2020 Corvette. From there I went and got my prescription filled by April at the pharmacy and continued my shopping as planned. Unfortunately, it was not until the after checkout, did my shopping trip take a dark and disturbing turn. After checking out myself and the lovely cashier put the items in my canvas bags, as I headed out, I noticed there were a few errors on the receipt. Noticing the ham I purchased had the wrong sticker on it with the wrong UPC, I went back to the Deli to get it fixed. As expected, without any question “Eric” remembered what I purchased (and purchased every week), replaced the wrong sticker with the correct one and directed me back to customer service. The customer service counter was busier than normal, so I waited my turn until being called by “Y” (Store Manager). While attempting to explain what had happened, “Y” interrupted me and asked where the 2nd ham was. Realizing I can become short with people and that “Y” was also being very aggressive I tried to explain the situation again. While attempting to explain the situation a second time, it was clear “Y” was not listening and was being dismissive. I explained to “Y” that this is not the first time this has happened and if she didn’t believe me, she could ask the deli person. Admittedly by this time I was frustrated and responded curtly to “Y”, asking why she thinks I would try to scam or “steal” forty cents of ham. This is where “Y” raised her voice to me and accused me of being rude and aggressive. Confused by this I responded, “I am not raising my voice or using off-color language. How am I being rude or aggressive?” At this point, a person named “T” walked by and was summoned by “Y”. Because “T” was not in any Target uniform, I believe he was an accomplice of hers. It was at this point she threatened me physically. I was told if I continued to speak in this manner, “T” would escort me out of the store. “T” stood off to the side, casting what could only be called “dirty looks” and taking what I considered to be an aggressive posture. Being clearly older than “T” and knowing heart disease is pervasive in my family, I took a deep breath and tried to calm my frayed nerves. At this point, I asked again what I was doing that was rude, and her response was nothing but inflammatory, saying again if I continue, she will have “T” will escort me out. By this point I was so shaken and frazzled in fear for my well-being, the best thing do was return the entire $41.50 purchase. As this was being done, I started to get a very uneasy feeling when I was asked to put the return on my Visa card. I asked “Y” to put the refund back on my Red card because that is what was used for the purchase, she told me it was not possible and needed to be returned on a credit card. Because this seemed it could potentially be fraudulent, I decided to take...

I bought my girlfriend some beats fit pros for her bday. Naturally we opened them in excitement & to our dissatisfaction we were unable to get the right headphone to output any audio whatsoever. After attempting troubleshooting the issue, I went to return them from this location from which I originally purchased and the asset protection team denied my return claiming that I had attempted to return a different product because the VIN # printed on the headphones didn’t match the receipt number & box. I calmly explained that I had done nothing more than opened the exact product I was in possession of & that it came directly from their electronics cabinet a couple days prior. The Store manager was called who then also denied my swap out request & referred me to the Customer Support phone line whose only solution was the exact same as in store. They even had me walk back into the store to readdress the store manager a second time without solving my issue again! I was then directed to contact Apple (the manufacturer) who confirmed that the VIN listed on the ear pods themselves typically do not share identical VIN numbers & that each headphone would display Uniquely. Also, the matching receipt & box would only correctly be listed on the Pod top lid (which it is correctly matching with the product in my possession.) I then was embarrassingly profiled as some sort of criminal & assumed to have been trying to pull a fast one by apparently attempting to return a swapped product? Keep in mind this is all happening while I’m wearing a neighboring businesses uniform & causing a huge ordeal involving multiple store associates who weren’t even sure where the correctly placed VIN numbers were supposed to be located on the product in the first place. I have never experienced hassle with such a process as infuriating as Target’s return policy, nor had my legitimate issue profiled and assumed as some sort of unlawful attempt to play the system. I have never felt the need to express my frustration with a shopping experience before but hopeful that I can save future potential shoppers the headache of dealing with such an incompetent corporation who scams their own shoppers. Do NOT purchase any electronics with confidence from this location without risk of being assumed as a criminal by trying to return the same product that was supplied from their own-selves. Based on this terrible experience I will never spend another penny with or step foot into another...

We switched to Target for almost all of our grocery shopping. We were shopping at Kroger but their organic and non-GMO options are so limited. Target has organic options for just about everything. And their brand (Market Pantry) is switching over to all non-GMO. Using the Cartwheel app, we save money every week! And Target runs specials all the times on things we buy!

On top of groceries, we buy just about everything else there too. Toiletries, movies, socks, underwear, TP.....well you know..everything. They take coupons, you can use Cartwheel...oh and they will match a competitors advertised price if you bring the ad to customer service. We saved $75 on a camera doing this!

We also love it that they allow their employees to be individuals. Tasteful piercings, tattoos, funky hair styles and colors- we love it! Now, all of the people working at Target aren't eccentric but Target allows the ones who are to go with it. The people who work at our local Target are awesome! The employees are always helpful and around when you need them. My favorite employee works in the deli, love him! He waves to us every time we see him :0)

Thanks Target for stepping up and giving us another place to buy organic foods in Canton. ...