Anthony's Ladies Apparel — Local services in Cape Coral

Took my mother shopping for her New York trip on 5/18/22 (Wednesday). We were never greeted or acknowledged; but that is completely ok. Its a big store. My mother is petite, 78 years old, and self-conscious about her arms & legs as she gets older. I take her shopping because she isn't very sturdy trying on pants. There were 3 employees working; 2 at the center register and 1 put out new clothing and rehanging items from the changing rooms. Now I have worked at Ann Taylors about 15 years ago part time and I loved that job. Nevertheless- I took my mom to the petite section and its extremely picked over. I understand because we just finished our crazy snowbird season and this is definitely a woman's snow-bird store. I asked one of the ladies at the counter if she locate a pair of pants (different size) at another store for me and she said "I can try but they probably won't answer the phone". I was stunned; but she did as I had asked and I told her that Bonita store was close to my work. The Bonita store did answer and they did have the pants. But the entire shopping experience was the 2 employees at the center counter just talking to each other and not even offering help or anything. When we did get waited on while checking out (my mother purchased over $500 in clothing)- the sales lady was condescending. She did give my mother a very nice discount because Mom has an account there (that is the only reason for the 3 stars) but the clothing at Anthony's is not cheap. If my mother ever went in by herself and other females treated her that way, I would be infuriated. I will be taking Mom to Talbots and Chico's because she needs a few more things and I know beyond a shadow of a doubt we will be treated much kinder. I'm appalled that females would treat another woman like this (and I'm 57 years old); the employees were in their 60's. Women need to empower each other, help each other, and most of all- treat customers with respect and consideration. A simple "hello" or "could I help you find something" would go a...

After just reading a post about the rude sales clerks at this store I decided to write also. I had a similar experience. I was so upset I wrote to customer service (3 weeks ago) and asked a supervisor to call me but no one did.

New to the area I found the store and love the clothes. But I regularly watched the cashiers berate and yell at customers. Once say to someone say “u better not wear it!” when asked about the return policy. Watched another get yelled at not knowing where the line begins. I cringe and once apologized for the cashier! I told the woman - they yell at everyone. Finally I was the victim. Again regarding the scratch off sale. Not fully understanding the concept I went when the store opened and went right to a cashier. I asked “do I scratch this off in front of you now?” To which she said yes so I did. I was across the store shopping (still the only one there) and I could hear her and now another cashier griping about me saying not nice things ! Across the room ! Like I was ripping them off. . Finally I couldn’t take it and yelled “are u talking about me ?” Then I walked up and said what’s the problem ? The women went into a tirade that was potentially creating a problem- I still didn’t get it. I’m thinking what problem , I’ll buy too much ? Then she began threatening not give me the sale . Then she said nastily I wasn’t supposed to scratch it off until check out . So I said “I asked this other woman standing next to you for permission”. That woman then said “I’m new I didn’t know” I finished my purchase and got out of there. Ordered the rest of what I wanted on line. That day in the store , the nasty one was the woman who opened up. Clearly this is a management problem not being addressed. Great clothes but wear your tough skin when you shop there - some (not all) off the...

My wife just left this store about an hour ago. She had the most horrible experience trying to buy three blouses at this location. The cashiers were very rude to her as she was trying to check out with what she wanted to purchase. One cashier yelled loudly at her that she needed to be in the correct line. My wife felt very embarrassed that the cashier made a scene in front of everyone. Once she got to the other cashier she was told that "she was a bad girl" for scratching off the coupon from a mailer. The cashier told her that they have to do that. My wife was unaware that she wasn't supposed to scratch it off before going to the store. How would you know what the special is before you go into the store then. That cashier even said that if the discount had been 50% Off then she would NOT give my wife the coupon but since it was only 25% discount then she would go ahead and give the the discount this time only for the three blouses she was purchasing. We are talking about a $83 purchase after the deal.

As she was describing her experience to me I told her that I would have left everything there and walked out on them for being so disrespectful to their customers. For such a higher end apparel store I would have expected that the service would be much more professional and personable.

I have been in sales for over 45 years and the lack of quality service at this store is totally uncalled for. Management better do a better job of training their personnel. I know that we will not spend any more of our hard earned...