Palomas Home Furnishings — Local services in Carmel-by-the-Sea

I ordered artwork and other furnishings from this store for my home. The goods they delivered were damaged. The glass in the artwork was cracked on the back side. It was a large piece and they set it up with the cracks facing the wall so I wouldn't notice. In addition, they scheduled a delivery time for 7 am and showed up at 6 am. I understand they were trying to get through their day, but I spent thousands of dollars at this store so I didn't appreciate the inconvenience. Arnie, the owner, called me and asked me what it would take to make my experience with them right. I really appreciated that he took the time to reach out as he truly cares about his customers. I will definitely shop here again because I love their products and Arnie truly cares about his customers and...

Super personal and friendly service. Visited some years ago with my mom, who fell in love with some pieces at Palomas, unfortunately I couldn't afford anything. Some years later, their website didn't show the same inventory, but I messaged them and spoke with their owner, Arnie, who informed me they still had it all these years later, and was more than happy to ship to my new home in Arizona. Arnie & Palomas, you just made our...

Beautiful items. Would have purchased 2 of them, but was taken aback that the shopkeeps greeted everyone but me while looking around in an intimate space. One of the men even made eye contact, then avoided me. Potentially because I do not look like the typical resident/shopper they usually make sales to. While the items are beautiful, the story of the journey is what I invest in, and it didn't feel right to purchase when I...