Cypress Inn Carmel-by-the-Sea — Hotel in Carmel-by-the-Sea

This review is ONLY for the staff. Unfortunately, we didn’t get the chance to stay here due to an unforeseen sickness that we couldn’t risk.

First, I want to highlight the exceptional service Fatima offered (5 stars for her!), when presented with a situation that caused a last minute cancellation. Fatima was kind, patient, and considerate with the personal details and illness that resulted in our request to rebook for a different timeframe. She was clear in setting the expectations, what the cancellation policy is, her experience with changing dates, etc. Her tone and demeanor was nothing short of a class act.

After back and forth with the general manager on how we could make this work (rebooking during the week, plus 1-2 night reservations at the restaurant on site during our stay to make up for the inconvenience) nothing made sense in terms of what would be best for the business (this is understandable - not ideal but understandable). When I thanked the manager for the call and wished him a wonderful rest of his day he did not respond but instead hung up on me. If we had had a heightened disagreement I could understand the poor behavior but our call was brief and professional. There was no reason to hang up on a customer who was being pleasant despite...

My doggies and us love this place we have stayed for few nights in the past and is lovely to see so many dogs around. Everyone is super nice and the service is great. I specially want to thank the restaurant manager and all the crew for showing us that they really love dogs and they are welcome and loved there. We had an incident at the outdoor area of the restaurant this past weekend and you guys handled beautifully. This time we only came to have lunch and We were following the waitress to get our table and as soon as we enter a woman sitting on a table told my husband that we needed to find some other table because one of my dogs was too loud. That of course broke my heart. The waitress found another table for us and few people from the crew and the manager herself came to apologize because clearly those customers did not represent what Cypress inn is well known for. Ismael our waiter brought a drink on the house and was very kind the whole time. I was sad to see that there are cruel people with zero empathy for a pup with a breathing health condition. He just needed to lay down to breath normal again but a hater is always going to hate... Anyways, thanks Cypress Inn we can't wait to...

Extremely attentive staff, petite European Charming hotel with many delightful public areas oh, such as outdoor dining patio, small bar and breakfast area. My room on the second floor was very cheery and Light, wonderful sheets and plenty of towels, some nice Gilcrest amenities. I loved the morning breakfast which is semi buffet and the staff serves you, hot scrambled eggs oatmeal's fruits pastries and good Illy coffee. The staff is extremely attentive, from housekeeping to the bar area. I so happy to have a ray of morning newspapers, hard-to-get at many hotels period. My Sleep Quality was excellent for the three nights. Also the front desk was very proactive in handling a bit of a noise situation I had with a neighbor and that impressed me. The breakfast staff offered me a teapot for my room since I would be working all day, again very proactive. And so wonderful to have bathrobes in the room!. I had to work everyday doing webinars all day but it was a delightful room to conduct my sessions and of course a location is excellent close to the main strip and not too far from the beach. You can find on metered residential parking within three blocks and so I left my car for days...