uBreakiFix - Phone and Computer Repair — Local services in Carmel

Our Nintendo Switch (NS) stopped reading game cards. The gentleman who assisted me at the counter said this was the NS he's seen brought in there. I liked that he identified his confidence in researching the issue, but i was even more impressed that he declared up front that there was a possibility they would not be able to fix it and that it may [time] for the part to come in. This give me exactly what I want to make a decision; 1. How long this could take, 2. The best attempt at pinpointing the issue would be taken, and 3. There's a possibility it couldnt be fixed there. Because i was provided all this info without probing for it I decided to let the team work thier magic. I believe I worked all calls through Spencer, who has great customer service. 1st fix: the device did not respond the the repair, they asked to order the party from a different vendor, I said no problem. 2nd fix: the device responded part of the time to the new part. They really wanted to give it a 3rd try with another vendor. I was a bit hesitant, I thought 2x what are the chances the 3rd will work, but repairing electronics is not my profession so i left the decision to the professionals. 3rd time was a charm. 3rd vendor part worked perfectly. I had confidence because they gave me confidence. They gave me details, options, and the reality of the what if's.

I have not picked up the device yet. I'll only update if there is an issue. Thank you Spencer and the...

I called this place yesterday to make sure they would have the screen I needed. They assured me they did. I called again today just to verify because it is an hour drive from my house. Upon arriving at the store they start working through my claim. Evidently it is a requirement that they factory reset my phone which I was not thrilled about because I have the max amount of accounts signed onto my phone and it really isn't just that easy to get all of that back up. But he did it because it was required. After and only after restting my phone did they tell me that they did not in fact have the screen for my phone and that they would have to order it. What a ridiculous process. Do not recommend.

Okay, I need to update this review. Though I was very frustrated with this initial encounter, part of it was Google's fault for not telling me ahead of time that the phone would be factory reset. When I went back they informed me that the screen they thought they had had a defect. They did call me a couple of days later and told me they had the screen and they would hold it for me. They were perfectly helpful and accepted my apology for my frustration the last time I was there. My phone was fixed in less than an hour with no issues. The guy that helped me was super nice and understanding both times, even after I had a crying meltdown...

Entered in store during pandemic. Patrick, general manager, didn’t greet or address me. So I stood waiting. Another entered store and he informed them to leave. Eventually I left and called the store to explain how disappointed I was by his lack of greeting and customer service. He first explained to me that you can’t be too careful during a pandemic. He was unapologetic about the entire experience. Instead he justified his actions and said the cameras in her store will show his boss how he acted. He is quite smug and arrogant The worst thing a health crises can bring about is lack of customer service and compassion for the people we serve. The initial store encounter and the lack of response from a leadership team member proves there is large room for improving your customer experience. And I’m your target customer. I got 3 kids and live around the corner. We break multiple devices annually. One of my kids we call the iPad killer. I’ve used this business multiple times. I walk away uncertain if my business is valued. I wish that Patrick showed better appreciation and feel weary about returning, certain I can find a business who can more creatively offer service and maintain physical distancing while doing...