LA Fitness — Local services in Carmel

I have seen promotions here that will give members a free water bottle or gym bag for posting a 5 star review. Keep this in mind when looking at the overall review here. I have been going to this gym for a year now and here is what I like about it: weight machines organized by muscle groups, sauna, hot tub, lap pool, and variety of weight machines. This is where the positives end for me. When I first joined, I was given a complimentary weight training session which, while enjoyable, was followed by the trainer desperately trying to get me to pay over $300 a month for a long term personal training session despite my protests about this not being feasible in my budget. When he finally conceded that I just wanted the basic membership he angrily crumpled up one of the forms he had me fill out and threw it into the trash. This is not how a professional should act. I mostly attend early in the mornings and in the recent months have found paper towels often run out leaving people unable to properly clean the equipment after use. We can't ask the front desk attendant as they spend the first hour and a half on their own workout. I have seen many people enter without scanning during this timeframe which makes me wonder why I even pay for a membership, would they even check the cameras? The cardio equipment is in a really sorry state. The built in fans on most of them are CAKED with dust. Don't even try using the upright bike or step machines upstairs, they are all either completely broken or will break while you use them. The showers all have terrible heads to them that make it nearly impossible to actually clean yourself. While they do have a pool, I find myself rarely able to use it with there only being 3 lanes and when I do backstroke is impossible due to the lack of flags causing me to always smack my hand into the wall. If there were another gym in the area that had the amenities I need I would seriously consider cancelling my membership here as I'm already considering giving up what I do like here to...

I had one of the most shocking customer service experiences I’ve ever witnessed with Ralph. I came to this LA Fitness location to reconnect with a friend I hadn’t seen in over two years and planned to use the 7-day free trial pass that LA Fitness openly advertises. When I mentioned I was interested in playing basketball, the manager, Ralph, immediately said I’d need to pay a $20 day pass just to access the court. I politely said, “That’s okay, I’ll just lift today,” thinking that would be the end of it.

But instead, Ralph flat-out refused to let me into the gym at all, saying that because I had expressed interest in basketball, he couldn’t allow me in. No rule was broken, no policy violated, I simply asked a question, and suddenly my entire pass was void.

When my friend, a life long member, tried to politely ask for clarification, Ralph’s reaction was disturbing. He stood up abruptly, his face turned bright red, and you could literally see his chest heaving from how visibly angry he became. He started yelling, berating my friend in front of everyone in the lobby, over a calm question. It was so unhinged that even a nearby potential customer witnessing this scene stood up and walked out. Instead of taking any accountability, Ralph turned and blamed us for that customer leaving.

At no point did either of us raise our voice, use inappropriate language, or act disrespectfully. We were calm the entire time, which made Ralph’s outburst even more surreal. This wasn’t someone “having a bad day”, this was someone who clearly should not be in any kind of customer-facing role.

To make things more bizarre, we drove to another LA Fitness location just 20 minutes away and were welcomed with no issue whatsoever. I used the 7-day pass exactly as advertised, had a great workout, and was treated with respect.

Bottom line: Ralph is unprofessional, emotionally volatile, and completely unfit for a management role. LA Fitness should seriously reconsider who they put at the front of their brand. I will never return to...

I started going to LA Fitness in high school and really like the facilities and the group fitness classes. When I went away to college, however, I lost motivation and ended up gaining 20 pounds over the course of a year. I had really low self-esteem, I had no energy, and no hope of getting back to my original weight. I went in for a consultation with one of the sales reps, Lydia, and wasn't expecting much. I ended up telling Lydia about all my health concerns and how I was extremely unhappy with how I felt and how I looked. After talking with her for over an hour, I decided to give personal training a try. I was hesitant at first because of the price, but I realized I had spent the same amount of money at Starbucks to gain this much weight, so I was willing to spend the same amount of money losing this much weight. This was probably the best investment in myself that I've ever made. I started working with Lauren, who pushed me to give more in my workouts, taught me about muscle groups and exercises so I could plan my own workouts, and learned how to make better food choices. She was also really sensitive to what worked for MY body, and didn't just give me generic advice. When I went back to college, she texted me meal suggestions and workout plans so I could stay motivated. In under 6 months, I lost all 20 pounds that I had gained freshman year. I am continuing to gain muscle and lose weight and I am absolutely ecstatic about how I feel and look. It's a great feeling to know I've lost so much weight, but it's an even better feeling when friends and family notice it, too. I am so grateful for LA Fitness and their staff for helping me achieve my seemingly impossible goals and for turning me into a fitness fanatic. I can now honestly say that I feel strong, empowered, and better than ever. If you can afford it, I would highly recommend LA Fitness in Carmel. It could be the best investment you'll ever make...