Heritage Gardens Rehabilitation & Healthcare — Local services in Carrollton

I wish there were negative stars. WARNING stay away from this place. I placed my Father in here Friday night at 6:00. He was delivered by ambulance. I had made prior arrangements for his records and history to be delivered prior to his arrival so that they would be prepared for his condition, he is an ALS patient. The staff had no idea he was coming nor his condition. The attendant did not even know what ALS is.

To make a long horror story short let me just list a few of the conditions of our experience. There was no one on the evening staff who spoke english that I was able to understand The room was filthy and stunk They had attached kite string to the pull chain to turn the light on/off and clothes-pinned it to his pillow They had rigged the call button to a kite string attached to his pillow The A/C did not work The TV did not work They couldn't get a mattres pad because the supervisor was gone and locked the linen closet It took over 5 minutes for anyone to respond to a call They did NO admissions assessment They were ill equipped to handle my Father when moving him. They actually were hurting him while changing his shorts By this time I informed them I was taking him home and they said I couldnt til they called the doctor. They would not bring a wheelchair so I had to get it myself. At no time did ANYONE offer to help me get him in the wheelchair or into my car.

When I asked for his meds they made excuses and wanted me to sign a release to waive my rights to file a claim against them ( which I refused to sign)

As of today no one from the facility has tried to reach out to me or my parents, not that they could say anything to justify such horrid treatment or conditions in this horrible place

Simply...

When Baylor Carrollton gave my grandmother the opportunity to choose between Heritage Gardens and another location around Brookhaven, the first thing I did was read the reviews. They were awful and scary to read. Since this place is about 5 blocks from my house, I decided to give it a try. I cannot begin to catalogue the many selfless acts of service we witnessed during our admission. I have many examples of their staff that did extraordinary things, which are illustrative of their commitment of the entire team: HG is a place where I found sympathy from the minute I started talking to them. HG saw the need I had to spend every single night with my grandma and placed an extra bed for me next to hers. HG has clinical techs that ran to get a blanket because my grandma was cold. HG has a nurse who during her midnight meds, was praying for her while giving every single pill (he thought I was asleep). HG has kitchen staff that noticed I was not eating because I was feeding my grandma and they brought a hot meal plate for me. HG has housekeeping who appreciates when you give them a smile and leaves your bathrooms smelling like flowers. HG has a maintenance guy who traded my grandma’s mattress for a more comfortable one within minutes. HG has staff who treat their residents and patients with DIGNITY and respect. Not mentioning the jokes, the compliments, the coffee, and the hugs. The only thing I did not like, was the Social Work, he never had the decency to stop by our room and do his job. However, only one bad employee would not change the way I was treated by the rest of the staff. I found not a rehab center, I found a home. Paola Ramirez (granddaughter) and Juanita Toro...

My dad, 87 years old been here for couple days. He fully disability with blind,bed 24/7 and also with light dementia. The hospital transfer him here for therapy, hope he can stand up after failing. I beggly request assistance for feeding with meals but he is always the last person was feeded and sometimes not. As now, at this moment, 9.00am but no one feed him breakfast. Myself and my mom too worry and have to visit him any time we can. Staffs seem to be very nice talk but NOT ACT after several times discussion. They are lack of nurses, especially during the night shift. I am in the hospital early every day before going to work to check on my dad and see him lay down there with full dirty stuffs diaper. I press the red button, waiting for an hour but the magic never happen, no one show up. I clean him by myself daily. I keep praying God give people more sympathy, patient and understanding when they are working in the medical field, especially with all old and weak patient need help, that is the reason why they are at the rehab. My advice is research carefully before you send your love one to this rehab.

Room is dirty and always smell of urine Nurses are lazy or tired with their schedule Lack of providing medicine for patients Night shift nurses/tech never change diapers (was confirmed by staffs there) You cannot change this organization, I feel so sympathy for any victims still here without...