Le Nu Spa — Local services in Cary

It’s a SCAM! Don’t fall for it ladies! I would give it ZERO STARS if there was an option. Let me tell you about my visit and you’ll know why I’m saying this.

My haircut appointment was on Saturday at 9am. I called them to make the appointment earlier that week and mentioned about the Groupon coupon. I showed up on time but my hair stylist wasn’t there. She showed up 25minutes late! No sorry, no apology! I didn’t care much about it thinking things do come up in our life sometimes. So I walked to the station with her and she asked me what I want to do with my hair. I explained to her what I wanted and she started doing shampoo. Middle of shampooing my hair, she said, “Btw, the Groupon you bought doesn’t apply to your hair hfor restrictions. It’s for short hair only. For long hair, there is additional $15 charge.” Really??? I saw it said restrictions but it doesn’t say anything in Groupon what those restrictions are! I thought probably those restrictions just mean I can’t have any crazy cut or total transformation of my hair, which I didn’t want anyway as I just wanted a simple trim! So I asked her what is considered short hair, and she literally touched my ear and said “upto this!”I should mention here that my hair is a little past my shoulder which is considered “looonggg” in that place. Moreover, they didn’t mention it when I was making the appointment over phone or when I showed up there at 9 or when we were talking about what I want. She said that in the middle of shampooing, so I couldn’t really turn around with my wet hair! I thought I might have misread something so instead of going into any argument I decided to check the Groupon when I’m done with the haircut. Oh, forgot to mention what she said about the charge and trust me, these are the exact words she used, “if you cut your hair short today, there won’t be any extra charge.” Are you kidding me???!!!

So I went to the chair and she took no more than 5minutes to cut my hair. Then she started sweeping the floor to pickup my hairs. I don’t think I’ve ever see anyone doing it when the client is sitting in the chair with wet hair! Anyways, she blow dried my hair then and I went to check out. I checked my Groupon again and I was right, there was nothing mentioned about length of the hair. So I told her that it is misleading but she seemed very indifferent and annoyed. I paid the extra charge anyways as I realized at that point that they are not worth my time and energy to go into any argument.

I should also mention here about “cleanliness” about the place. There was a banana skin sitting beside me in the haircut station the entire time. Also, it was super warm inside the salon, I don’t know if the AC was even on.

Just AVOID this place if you like your...

I've prolonged writing this review because I don't believe in writing negative reviews without processing time and reflecting on whether all the things shared are a reasonable and fair representation of the experience and not exaggerated by the emotions at the time. I used to have gorgeous long hair but after my appointment here I ended up having to cut it short due to the damage done by the stylist. For starters I called upon arrival as requested and was told I could come in. There was no one there to greet me so I went back to the bathroom and there was an employee sleeping in a chair who did not budge at all as I went to the bathroom and went back to the waiting area. Where I waited 10-15 mins until another person came in for a different service and then someone asked me what I was there for. The stylist wasn't at the shop yet despite it being past my appointment time. Then when she did get there she was rough and rushed through the service. After shampooing my hair she brushed it roughly to get the knots out taking chunks of hair out. She then tried to convince me to cute 12-18 inches off when I only waited a trim. After cutting my hair she insisted on blow drying it though I said air drying was fine with me. I told her she was being to rough and that the hair dryer was too hot. Each time she paused for a second and went right back to it. I should've got up out of the chair and left, but I was raised not to make a scene so I sat there and endured it. Afterwards she proceeded to try and sell me a ridiculous membership as if I would ever go near this salon again. It's a joke she would try to sell a membership after offering that level of service. I understand life happens and there might be a reason she was late and behind, but communicate that and don't ruin someone's hair because of it especially when they speak up about it and don't insist on blow drying hair when you are behind if the client says they don't want it. The damage done caused so much breakage that I my hair knotted up constantly and looked visually damaged. After two weeks of trying to deal with and treat this, I went to a different salon and they said there was no repairing it was best just to cut it and regrow. Which is what...

This place is trying to steal $200 from us and I am surprised at this. My husband bought a gift certificate for $200.00 for massages for my Xmas present. They no longer do massages so we wanted our money returned to place an appointment at a spa that does massages. We’ve called Tues, Wed, Thurs, Friday and now today. We’ve sent an email per request by the secretary to refund the purchase and received no answer. This is a surprisingly poor ethical practice and false advertising bc when you call they say they do massages and they still have it up on the website. Then they steal your money and that’s that. ———

Due to holidays our spa were closed for New Year since Thursday therefore we did not response to your email or message. As it stated in the gift card when you bought it(see the gift card order receipt below), the gift card is non-refundable and can be use toward any services at the spa and not specifically for massage. Due to COVID-19, we currently do not have massage therapists are willing to work during this pandemic so we temporary not offer massage services but we do offer other services like facial, hair, nails and wax. We invite you to come in to try our other services and I will insure you that you will enjoy spending time at the spa. I'm currently looking to hire a new massage therapist and hopefully we can start booking massages. —————— Dear Owner Lu, It is clear to anyone when they hear spa the first thing they think of is massages.I have received a massage quit recently(during Covid) and sorry your massage therapist left your establishment and now you are passing this disgruntlement to your customers. That $200.00 dollars is a gift from my husband as my only Christmas present and I am guessing that you feel it's your present. I will not be using the gift certificate and I will ask you return the money in...