Wegmans — Local services in Cary

ANNOYED BY WEGMANS CASHIER CLERK!!! I SAID I DO NOT DO SELF-CHECKOUT!!! I Cannot make this stuff up!!! I AM SHOCKED AT WEGMANS CUSTOMER SERVICE!!! THEY USED TO BE THE EQUIVALENT TO CHICk-FIL-A TOP NOTCH DRIVE-THRU CUSTOMER SERVICE!!! I go into store's to shop!!!! Not be annoyed, bothered, or intimated by store employees!!!! I get to the cashier line. There is one person being checked out. I have 15+items. If I have more than 5 items, I WILL NOT DO SELF-CHECKOUT!!!! PERIOD. I have always had a bad experience with self-checkout, FIRST being it perplexes me when you shop, then have to scan and bag, all while a paid employee watches you, and I mean WATCH!! That is a job, as well as shopping period. That is why people do order pickup and have it brought to the car or home. I did not get that far yet. And it has it's own fiasco stories, such as missing items, or swapped out items. And, I like to pick my own fresh produce thank you. Back to the cashier, they proceed to yell over the current customer , "MA'AM?" (BTW, if you read my DOLLAR TREE review, you would know I was called a 'SIR' because of how I was dressed from behind... the employee talked to me from behind), "Are you paying cash?" I say, "No. " They then say, "Cause YOU can go to self-check out!!" They waste the current customer's time to direct me to self-checkout, but why??? You don't want to ring me up-Your JOB???? BTW, there were only 2 full-service registers open, no long lines.  I chose the one I chose and nobody came behind me!! I proceed to say kindly but firm, "I don't want to. I didn't come here to work." The current customer even laughs. Then I said, "Maybe if I had one or two items." I go back to perusing the items at the side register counter.  At this point, the cashier walks around to scan some Poinsettias in the customer's cart so they wouldn't have to take them out the cart(SUPERB CUSTOMER SERVICE TOWARD THEM, MEANWHILE THEY ARE TRYING TO SEND ME TO CHECKOUT MY OWN ITEMS--THE GALL OF THEM!!!)Not only that, they push back my cart without saying excuse me. By this time, I am shutdown, no expression, just waiting to be checked out. I guess I mentally 'checked out' because next thing I know, another employee who has been standing by the register next to the one I was at doing non cashier stuff, said, "Ma'am (I guess some jeans, boots, and earrings alluded that I was a ma'am today, unlike sweat pants, toboggan, and sneakers as in the Dollar Tree), "Ma'am??" I look toward them and they ('They' is singular as I do not genderize other people, but I identify as: she,her,ma'am, Ms., Mz. Being mistaken as a Sir due to my clothing is offensive) say, "You can come to this register." Well look ahere!!! A register opened up just for me when the cashier was almost done with the current customer. The now 3rd full-service register wasn't opened for whoever was next, but I was subtly pulled out the current line which I chose to stand in. Regardless, I went ahead two register's over since my items were not yet on the belt. My thing is what right do they have to REDIRECT me to self-checkout??? If I wanted to, I would have. DUH!! They didn't say the typical, registerclosed bc the light was on!!! Do they now judge how much is in your cart??? Like Don't Be Lazy, Do It Yourself??? Is scanning lighter cart loads a problem now for them??? Remember earlier I said that I 'checked out' mentally and started daydreaming waiting for my turn; and the cashier walked around to the customer's cart to scan plants, I think they said something in code to the employee who told me another register opened, bc they did exchange words, I just didn't pay them any attention!!! Then SHAZAM, a register opens for me!! It's like for SOME reason they did not want to ring me up!!! When I get to the next register, the new cashier was super polite(What I am used to seeing in Wegman's), and asked me if I prefer 'plastic or paper'? And then said, "Have a nice day"!!! Stellar CS!! That's all the first cashier had to...

Sunday morning at Morrisville Wegmans started with a medium cup of coffee which I filled myself from the available dispensers; good, tasty coffee. We walked to the fish and meat department with a fantastic selection of overpriced products. In the beef section, we noticed a tasty looking pack of six grass-fed sliders with a sticker proudly displayed on the packaging, "Made with NO GLUTEN CONTAINING Ingrediency." Hmm -- this was pure beef (plus salt and pepper), why a note about gluten? We decided to ask an employee, "Why is there a no gluten sticker on the beef?" He responded, "Corporate wants to make customers aware of the products which do not contain gluten." Now things got interesting and the next part of the conversation could go North or South. I engaged with a friendly smile (this was Sunday and we were strolling through Wegmans for a good time and interesting meal ideas), "In that case you can also put a "No SUGAR sticker," I chuckled. The man responded, "I guess, I could but that is not the corporate direction." I added with another friendly chuckle, "Or, No lactose sticker." At this point the employee, apparently not finding my comments humorous, skirted through the door to the back of the meat department. Eh! this could have gone better if only the man had a better sense of humor, or if I had a better comedic timing. We proceeded in the direction of the cheese department, but prior, I decided to go back to the coffee shop to refill my coffee cup. There I learned that the store policy recently changed; not so long ago a shopper could refill their coffee cup for sixty cents but now the store requires a purchase on another cup. Hm, I say poor marketing, as long as I am in the store spending top dollar and I purchased my first cup of coffee why not offer a sixty cents refill, or better yet -- make it free and incorporate the few cents for a refill into the initial price of the product. That would most certainly improve the shopping experience. We finally made it to the cheese counter. What a pleasure! We were met by Joe and Jannette, both very knowledgeable and familiar with their product portfolio. We discussed Professors brie. Who the professor is, where and how the product is made. We also spoke of 1916 cheese and the significant of the date. We chuckled that looking at the disc of cheese upside-down the date becomes a number 9161 -- what a pleasant interaction at the cheese department! Moving on we got to the beer department with a large selection of cans in the cooler. Susan stepped up to us and informed us that since it is Sunday, we still need to wait twenty minutes because the state law doesn't allow us to purchase alcohol prior to ten AM on Sunday. I thought that was very thoughtful of Susan to spare us the embarrassment of standing at the register with our six pack of Lost Coast, Tangerine beer and not being able to purchase it. Frankly, Wegmans is such a shopping amusement that it is easy to wonder for twenty minutes filling up ones shopping cart. Overall, a fun Sunday morning out at the local Wegmans and probably as expected, a mix bag of experiences and boy! can we all...

Wow! Not just a store, an experience! I love the way the vegetables - one section - is Asian vegetables. And in tofu section, “If you’re looking for Wegmans brand tofu,” you’ll find it in Asian-somwthing section.” Yes and there it was. They are the old version of Whole Foods (((with all the healthy needs you can ask for - like Vital Proteins collagen protein powder, bee pollen!!! Chaga mushroom powder and elixir, even had a “do u have a cold here’s every thing you need little care box!))” — all what “you can only find at Whole Foods” but with the Publix and Harris teeter prices. La Farm is known For fresh baked bread. BUT Wegmans has a instore made sourdough Miche crusty top bread....sliced or whole. Oh. So good!!! And sourdough is as good and less calories as whole grain. Actually bought La Farm’s version and I think Wegmans has more sourdoughy taste but similar if not the same. So nice to have that quality! The PREMIUM CHEESE section....THANK YOU! This is they type of cheese for a true cheeseboard - not the kind of cheese to binge eat, but the kind of .25 lb of four or five with the fancy almonds, is the kind of cheese that a shop in Charleston would have like Goat.Sheep.Cow or a restaurant that makes food an event you take time with and balance. Produce section fresh herbs, Their basil is so fresh. Most basil I buy from Harris Teeter is black way too soon. But Wegmans has lasted almost the whole week. And the staff at every turn...I felt like I had a personal shopper along side me the whole way! The produce man told me about basil needing not to be refrigerated or it would burn up. Didn’t know that! Five different people were SOOOO ready to help and it was if truly I was being watched with people wearing comms and relaying, “customer in meats has a confused look on her face. Go, people, go! Get her to the individually wrapped poultry marinated in special spices. Go. Go. Go!” There’s another section I haven’t even gone to yet with prepared meals. The floral department. Fresh flowers. And not with an arrangement that 50% of the arrangement is the ones that completely turn brown and fall into your table within a couple days. Had some interesting potted perennials...nice option. And the way their meats are packaged, stacks nicely in freezer. The seafood section ...:so yellow tuna is 19.99 a lb. they took the time to list in front of most fish, especially the higher prices ones, “One tuna steak is approximately 6 ozs at $7.41.” That was really nice especially buying for one and not wanting three days of leftovers and being on a diet of 3 oz. of protein allowance for dinner! I just think this store is my new favorite. ...