Blue Compass RV Orlando — Local services in Casselberry

We purchased a NEW Travel Trailer with Blue Compass of Orlando in Casselberry over Memorial Weekend 2024. The sales process was AMAZING (of course though right? any business loves to take your money). Though truly, Sean, our sales guy was fantastic. As well as our finance man, Javier. They both were very kind and absolutely wonderful people to work with.

My problem is not with sales but service. Fast forward to ONE TRIP and 2 WEEKS LATER- our brand new camper already needs to come in for a few items of warranty work. Our main concern is a leak when it rains coming in through one of the A/C vents.

We first get Angela on the phone who is telling my husband that because it is a rain leak the manufacturer tells them to tell us that we need to cover/stop the leak until they can get us in to prevent further damage from occurring or we would be held responsible for further water damage. We tried explaining to her several times the leak is coming in through the A/C on the roof and our camper doesn’t have ladders or roof access so we’re not exactly sure how they expect us to get up there and cover it. Then Angela was also trying to tell us that we will have to pay for our warranty work to be done and then once Blue Compass approves the work at a later date then they will refund us our money back but that could take some time. We have a manufacturers warranty AND purchased an extended warranty through Blue Compass which the sales team explained is a bumper to bumper warranty if ANYTHING happens (besides tires or like us running it into a wall of course) it is covered. Any leaks, electrical, plumbing, etc it is covered through Blue Compass. All we would need to do is drop it off. We specifically bought their warranty for any leaks because we live in FL and deal with a lot of rain so it was a no brainer to add on. It’s a “headache free warranty” as it was sold to us. Turns out it is nothing but a headache.

Then we get to dropping off the camper this morning (June 19, 2024) and there are two entrances into Blue Compass. Apparently we came in the wrong entrance and were met with a lot of attitude from Angela yet again because “now the camper is facing the wrong way.” You have two entrances off of two rather busy roads- how are we as a customer supposed to know which entrance you would rather us come in. If it is that big of a deal to you guys then close the second entrance so people coming from a different side of town will drive around and enter in your “main gate.” Or let us know on the phone prior to drop off where you would like the camper to be left. Though telling your customer you guys want us to come in that way “to avoid something happening to your unit because now we have to move it” is HIGHLY concerning. Do you not hire qualified people who know how to move and back up trailers? I don’t know who does the hiring here but you missed the mark completely with Angela. She is one of the nastiest workers I have yet to come across and we run our own business. She thinks she knows everything and seems to have no customer service skills whatsoever. She’s not willing to listen to anybody but herself. She’s not someone who anyone would want representing their business. Then we get inside to discuss why our camper is here and Angela made no notes while we were on the phone with her the week before. She had to ask me again why I was dropping off my camper and what work it needed. Meanwhile, one of the warranty items was already scheduled from when we first bought the camper because it was missing an exhaust cover and when we called Angela originally and asked about that she said “well it’s not in the notes how am i supposed to know?” and now look who isn’t taking notes when talking with her customers.

We had a wonderful experience with BC until Angela. She and the service department are the embodiment of the idea that once a dealership takes your money they don’t care about you. We were between two dealerships and went with Blue Compass because it was closer. After all of this, we completely regret purchasing with...

Our recent experience with the service department was a huge disappointment, and certainly not what I would expect from an authorized Airstream dealer. We had to wait over two weeks just to get an appointment for someone to look at our unit. I explained to the service advisor via telephone that we had two service issues. Although fairly minor issues, we have a huge investment and felt better taking it to an authorized dealer. Our disappointment began as we arrived at the dealership. We had never been there and arrived about 30 minutes late due to heavy traffic. I had called ahead and left a message that we were delayed. Once we arrived, we were neither acknowledged or greeted. I had to ask an individual I saw in the yard where to find our service advisor only to learn that it was he. I apologized for our tardiness. It seemed that he had an attitude from the outset. He continued what he was doing and did not provide us with any direction or information. I get that there was another customer ahead of us, and we expected him to complete his work for them. However, the lack of basic customer service was palpable. We literally waited in the hot sun until he had completed his tasks including phone calls. We were not offered water, a place to sit, or any other simple accommodation. When he finally got to us, he was curt and condescending as we went through the list of items for review. He took photos of our unit and had me sign a document acknowledging there was no damage to the body of the unit. He recommended that we have a spot sealer on our rig and we agreed to that $529 maintenance in addition to the diagnostics for each repair item at $99.50 each. He indicated the unit would be ready by the end of the month, a week and a half away. I asked that he communicate with us what they found. I did not hear back from him within a week and called him for a status check. I learned that they hadn't even looked at the unit; that there were three units ahead of us but that they would still meet the deadline. I received a text from him the morning of that promised date stating that the unit was ready and wanting to know when we could pick it up. I wrote back about the best time and received a note indicating the parts department was waiting for part numbers. Confused, I wrote back asking why they were looking for part numbers if the unit was ready. I received no response so I telephoned him. He was actually rude and argumentative when I reached him. He indicated they had completed the work that had been promised; that if we wanted it repaired, they would have to wait to hear back from Airstream and that it could take some time. Instead of letting us know that ahead of time and discussing next steps; i.e. ordering parts and scheduling repairs,etc.,I would have to wait to schedule yet another appointment for the repair work. Needless to say, we were very disappointed in the lack of communication and unprofessional behavior of the service advisor. I let him know that we would be picking up the unit but would not be returning to their service department under any circumstances. When we arrived, I was directed where to pay the invoice and had to ask where to go to receive our unit. We were not shown the sealant work that was completed or had any other communication with the advisor. They had also lost our jack block that we had been told to leave with them, and had to purchase another one. Once we returned to our storage facility we noticed two scratches on the body which were not there when we dropped it off. I sent photos to the advisor but never received a response. Since this experience I did some research and found that this service department has some of the worst reviews I have ever read. While their sales department continues to receive accolades, the service department has received nothing but bad reviews. You are losing valuable revenue if this matter is not addressed. I only wish I had done my due diligence before spending over $800 there. I would not recommend...

7April2024 Well, I have had my brand new Alliance Delta for one week and continue finding issues. Let me start from the beginning I am a first time trailer owner and planned to live in the trailer full time. I was advised of the most reliable brands (Alliance being one of them) so I passed on cheaper brands. Blue Compass was the closest distributor that had all three brands so I contacted a sales representative (won’t mention his name because he was only part of the problem) and scheduled a visit. He showed me a few models and I settled on the Alliance Delta for a starter trailer (I planned to upgrade later). After much haggling the dealership manager discounted the price so I would purchase the extended warranty (that seemed odd and onsite repairs are not possible) this was on the 2nd of March and was set for delivery the 30th of March 10:00 am (I needed delivery as my vehicle won’t pull it) My demonstration was set on the 23rd of March When I came for the demo they had it all hooked up the guy showing me all the ins and outs explained about the IRV Bluetooth speakers and media amongst other things and I noticed a light in the bedroom was hanging down so they said it would be fixed prior to delivery (take a look at the pic and tell me that’s quality work) Day of delivery I was moved out of my old place informed the mobile home park delivery was at 10 and was ready. 10:30 I called my salesman, he said he’d get on it and find out why they’re late. 10:45 delivery driver called and said he just got the call and was on the opposite coast. Long story he arrived at 3:30 pm We got it hooked up, turned the water on and it was leaking underneath. I called the dealership and finally spoke to the dealership manager. Now on top of her insinuating I didn’t know what a leak is (I’m a master plumber) she had a tone like she was trying to come up with a good excuse, she finally landed on “well, it’s alliance’s warranty so I will have to call them Monday and they may be observing Easter so it may be Tuesday” I still haven’t heard back from them. I told her I could fix it myself but I didn’t want to void warranty, she said “you won’t void warranty since you’re a plumber” I asked her about the holes I would have to cut in the skirting underneath, she said duct tape it. Really? Duct tape? Anyway I couldn’t go without water so I fixed it but now I have 4 holes in the skirting. I tried to simply connect the internet (I’m pretty tech savvy) but couldn’t. Spectrum came out and he had trouble and could only connect it through an auxiliary. He said the other connections must not be connected. I tried to connect to the IRV Bluetooth speaker, the TV or the IRV phone app doesn’t find it so that’s not connected. Tried to use one of the USB-C ports and it’s not working. I ordered a Bluetooth door lock and was told it would be put in my trailer for delivery, they had to mail it to me after the trailer was delivered. This is a brand new trailer from a supposed reputable company but they acted like they never want to sell me another, mission accomplished Do yourself a favor go anywhere but here. They get your money and they are done with you

29Apr2024 After reading the owners reply it is clear this person did not read my review, otherwise he would have addressed the fact I don’t have a vehicle to transport this trailer and will have to rent one. As the store manager told me “it’s Alliance’s warranty not theirs” so I won’t be letting Blue Compass make money off of warranty work for things they should have fixed before delivering it to me. Also I got a call 3 days ago that a fire extinguisher bracket came in, I didn’t know it was broke but sure enough. He said I could drive an hour to Orlando, pick it up and install it myself, something that has been broken before delivery and I can install it myself. Again this company doesn’t care about you, once they get your money you...