Maurices — Local services in Castle Rock

have to update my review — used to love shopping here and I WAS a regular until today. Today I attempted to return an item I purchased online and picked up in your store. I don’t have the debit card I purchased with ( it had been damaged and I’ve ordered a new one ) and the only option your sales reps gave me was a merchandise credit. They literally wouldn’t offer any other type of refund and told me to “just come back when you get your new card”

honestly this turns me off from ever shopping here again. your own receipt states that returns can be made for any reason, at any time basically and I feel I was denied that today simply because the sales reps had bad attitudes and didn’t want to spend the 2 minutes it would have taken to process a cash return. lazy and unprofessional staff will drive me away from this location and likely Maurices in general...

What happened to this store? It used to be my favorite, but suddenly there is no customer service. The previously friendly and engaging staff seem to have left. Today I went in and was never greeted or acknowledged in any way. When I went to check out, two of them tried to hand me off to each other. They didn’t necessarily act rude, but it was clear that they had much more important tasks at hand than to serve a customer. I finally got checked out. When I thanked the cashier (twice) she barely acknowledged me at all as she jumped back into the task at hand. Such a disappointment!! I still love the clothes, but the customer service in this particular store...

I love Maurices and normally I would rate this place five stars but the last two most recent visits which were a week and a half ago and today the employees there were rude!! When I was there almost two weeks ago the two girls working didn't acknowledge me and my mom for 30 mins. I got us the dressing rooms, got the clothes and went back and forth getting different sizes while they were chit chatting by the registers and when other people came in they were greeted and helped. And today same thing they were rude and didn't care that I was there so I didn't even shop and I wont...