Hamrick's of Roanoke, VA — Local services in Cave Spring

I have been shopping at the Roanoke Hamricks location for many years. They always have excellent sales, deals and merchandise and clothing you can't find anywhere else. I am 44 and yes they have styles for people who are not elderly. Great styles on shoes. I love the variety and styles of women's clothing offered. You can find high dollar brand name purses, wallets and bags at very cheap prices! I have only one complaint about this store. As much as I shop here the employees are NOT very friendly or professional. The majority of them seem disgruntled. I can probably count on one hand the times I've had good customer service. I had one incident where the young man ringing up my purchases was engaging in employee gossip whole attempting to assist me. I usually watch the prices as my items are being rung up and I always check my receipt after to ensure my purchases were correctly charged. This particular day I was not feeling the best, I was fiddling through my wallet and I didn't realize until I got all the way home that one item was not rung up at all and another item wasn't rung up according to sale price. I could've been dishonest and not bothered trying to handle this but my husband drove me back to the store. I explained to the cashier what happened and that I wanted to pay for the item that didn't get rung up and that I'd like to also get the item I was over charged for corrected. She displayed a negative attitude. She called the manager who was very unprofessional and didn't want to correct the over charge. I told her I was honest enough to drive all the way to the store to pay for an item that the gossipy cashier failed to ring up and that the sign for the overcharged item said (I quoted the price and where the items were located in store). She just rudely to the cashier "just give it to her". She walked off. Not once did the manager or cashier acknowledge or say one word about me having to drive all the way back and being honest about paying for an item I wasn't charged for and they never apologized for any inconvenience as to this incident or the unprofessional cashier I had that incorrectly rang up my items. I then saw the young man and told him I had to drive all the way back because he didn't ring up my item and he said nothing. Just a deer in the head lights look. I know things happen and people make mistakes but there was not one apology or acknowledgment of anything in this circumstance. The manager seemed more concerned about NOT giving me the sale price that was posted on the sign on a rack where the items were. This has made me reconsider shopping here in the future. I have given Hamricks ALOT of business. My son had a friend who worked there for a short time due to employees being disgruntled. This type of poor customer service can ruin a business if taken care of. I also have a More card which I stopped using due to not saving any money. I even heard a cashier tell a customer it doesn't do any good because you don't save money. I just stopped bothering with the More...

UPDATE: Went back around Christmastime a year after my first posting. The manager who ridiculed me publicly is still there sitting above everyone on his throne. If you have to return an item there is no customer service desk. None. Get in line. I witnessed a lady come in, obviously on a break from work because she was in business attire. She asked a clerk about a return. The clerk grumped at her to get in line. There is no line. It's a jumble mess up front. It looks like the floor of the stock exchange. The jumbled group of people they call a line was extremely long, backed up several yards. I shrugged at her and she too said she would not be back. The company does. Not. Care about their customers. Zip. Lost a star. Wish it could be zero.

FIRST REVIEW: I recently went to exchange a defective item for the exact same thing, one that works. That's all I wanted to do. I was on my lunch half hour break. Should be simple, right. Well everywhere else EXCEPT Hamrick's! I finally got the rude attention of the manager who only heard "I want to bring this back" and directed me to stand in line. Well there was a major Christmas event going on and the lines were 20+ people deep and lined up INTO THE merchandise. I would've been in line AT LEAST 30 minutes. All I wanted to do was swap, even steven. I didn't want money back or exchange for a different color or brand. I give them the defective, bring up the working product, show it to them, they say thank you and I leave and they enter the product as defective and return it to the manufacturer. Nothing to do with me and their inventory. Simple. Their inventory doesn't change, I have a working product, and they return the defective. Boom. Inventory not affected. Nope. Not here! I said "Are you serious?" And he said,"Yes I am" and went back to doing whatever he does behind that high and mighty wall he stands behind. Seeing he's not interested in logic or customer relations I grab my defective product and as I'm walking away I hear laughter and a clerk say to him or someone else "You have to get in line" Then more laughter. Nope. Not going back. I was humiliated and treated rudely. Not to mention I'm stuck with a product I can't give as a gift. An expensive Stone Mountain wallet is in the trash because I'd rather throw it away than ever return to that store.

Second, wait time is ridiculous. Several times I try to be courteous and start a line to wait for the next open register (like at a bank) but to no avail. It's an open floor where shoppers flit from one shorter line to the next. I have to really really want something to go in there.

Too bad because the prices are good, and if you don't ever have to deal with the manager or mocking clerks, it'd be great. Gave it 2 stars because by me not going there I'm saving a couple hundred dollars a...

Not much has changed for Hamricks. The best prices for way off brand items where the quality is super sketchy. Lodge and Carhartt items, sold regular price just on sale. Whoppee. You can count on it being on sale here.

They still haven't solved their mismarked items issues. Cashier issues up the yang. Sales were slowed as people had to run back to where they found their items to be met by management and then shown that THAT arm was not the same as the other three for the sign topper. It really irked me. These poor puzzled grandmother's trying to save a dime being ripped off by their shameless tactics and being shamed by the tones used on them at the register "Well? Do you want it or not?". Implying they can't afford it. I want to punch someone

Lots of ladies clothes. Some really nice looking stuff. But now I know where the senior citizens of Roanoke shop!! And I know where all the cute sweatshirts I see the grandma's wearing come from!! Since I love cardinals I was tempted to buy a few for me!!

Pets stuff. Meh. Not a lot of selection and not really great prices. But decent.

Even less selection for kids. And nothing is priced. You have to depend on the signs above the items. Frequently the items on the rack don't match what's hanging. Is. "Brand name item is 60% off"

Off what? Hamricks price or original tag price? Items hanging below the sign is NOT the brand mentioned.

Soooooo the shirt and pant set I bought for a young child was $14.99 at check out, NOT $9.99 as the sign said. As a matter of fact 9.99 was the highest price on the signage. And there were 2 arms of this particular type and brand of clothing hanging beneath it.

Sears doesn't exist here for us, but I used to buy similar clothing sets there for $14.99 on sale and had a wider variety of options and a modicum of quality control because of the store name. You don't have that with hamricks.

But I did have fun walking around and it was really festive for fall...